Network Support Technician

Jackson County, Missouri • Kansas City, MO

4d

About The Position

The Network Support Technician responds to computer users’ requests for assistance through the IT Service Center. The role involves hardware and software installations and modifications, troubleshooting, and resolving problems with system components. The technician works directly with end users, providing excellent customer service and timely resolution of assigned tasks. The position also installs and configures desktop applications, client and operating system software, and software upgrades on personal computers, and requires proper telephone etiquette.

Requirements

• High school diploma or equivalent.
• Three years of related work experience.
• CompTIA A+ certification.
• Possess and maintain a valid Missouri driver’s license.
• Provide own transportation.
• Submit to and pass a pre-employment drug screen and background check.

Responsibilities

• Respond to computer users’ requests for assistance routed through the IT Service Center.
• Install and modify hardware and software, troubleshoot issues, and resolve problems with system components.
• Work directly with end users, providing excellent customer service and timely resolution of assigned tasks.
• Install and configure desktop applications, client and operating system software, and software upgrades on personal computers.
• Use proper telephone etiquette.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED