Senior Network Solution Engineer (Weekend Coverage)

NVIDIA • Durham, NC

3d • $168,000 - $322,000

About The Position

The NVIDIA Experience (NVEX) Solutions Engineering team seeks a senior computer or software engineer to become an authority in network technology used in AI clusters. The team bridges customer support and R&D, resolving complex frontline problems and providing advanced support for InfiniBand, NVLink, and Spectrum-X network systems that connect GPUs and AI compute infrastructure.

The role requires a software engineering background for in-depth code and logic analysis, along with experience in production network operations and collaboration with customer engineering teams and internal R&D to triage and resolve major issues. The engineer communicates technical information to R&D, support groups, account teams, and executive management; works with internal and external customers; develops support and analysis tools; and spends part of their time contributing feature development and bug fixes within R&D.

The standard schedule is Wednesday through Sunday, with occasional holiday work to support critical customers. The position is posted for an existing vacancy. Applications will be accepted at least until November 9, 2026.

Requirements

• Software development experience in the networking industry, either for a network hardware manufacturer or software integrator.
• Experience working directly with customers and support groups to triage and resolve critical in-field, production networking problems.
• Bachelor's degree in software engineering, computer engineering, or a related field, or equivalent experience.
• At least 8 years of software development experience using C, C++, Python, or Go.
• At least 8 years of direct support experience for end customers, partners, or integrators involving network equipment and infrastructure.
• Experience analyzing, developing, and debugging at least two of the following: Linux NIC drivers; switch ASICs and SDKs; embedded network device firmware; Linux-based network equipment such as routers, switches, or gateways; network operating systems.
• Expert knowledge of Ethernet and IP routing down to the protocol byte level.
• Ability to analyze and learn evolving end-to-end system flows, quickly understand how unfamiliar software layers are integrated, and find logic bugs in complex environments.
• Motivation to isolate, root-cause, and resolve high-impact issues with executive visibility.
• Excellent interpersonal and communication skills for daily interaction with internal and external customers and varied technical and management groups.

Responsibilities

• Assist network and AI cluster support teams in reproducing, resolving, and root-causing sophisticated customer issues.
• Work with NVIDIA R&D teams to develop bug fixes, workarounds, and customer solutions for NVIDIA network technologies.
• Work directly with customer engineers to triage critical and high-profile issues.
• Become an authority in NVIDIA Spectrum-X networking used in AI clusters.
• Develop support and analysis tools to analyze and root-cause field issues.
• Use AI tools for software development, log and trace analysis, and source code debugging.
• Spend a portion of the role working within an R&D team to develop core software.
• Occasionally work on holidays to support critical customers.

Benefits

• Equity
• Benefits (not otherwise specified)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior