Senior Network Infrastructure Technician (L3) – Cruise Ship Operations

Connection • Remote, AZ

1h • Hybrid

About The Position

Connection has a fantastic opportunity through our Technical Staffing division for a Senior Level 3 Network Technician. This is a contract-to-hire opportunity and is 100% remote when not traveling. We are seeking an experienced infrastructure professional to support enterprise network, server, virtualization, and data center operations aboard active cruise vessels. This unique opportunity requires extensive travel and the ability to live and work onboard cruise ships for extended periods while supporting critical IT infrastructure and modernization projects. This position offers an initial 5-month contract with an excellent opportunity to convert to a permanent Connection employee while continuing to support travel-based infrastructure engagements.

Requirements

• 7+ years of experience supporting enterprise network and infrastructure environments.
• Proven experience providing Level 3 network and systems support.
• Strong hands-on expertise with: Cisco networking technologies (routing, switching, wireless, firewalls)
• Microsoft Windows Server
• Hyper-V virtualization
• VMware vSphere environments
• Active Directory and enterprise infrastructure services
• Advanced troubleshooting and problem-solving skills in network and data center environments.
• Ability to work independently with limited onsite supervision.
• Experience supporting production environments with high availability requirements.
• Excellent verbal and written communication skills.
• Strong customer service mindset and ability to build positive client relationships.
• U.S. Citizen required
• Valid Passport required
• Ability to live and work onboard active cruise ships
• Willingness to remain onboard for assignments lasting up to 4–5 months
• Ability to travel internationally and meet all cruise line onboarding requirements
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• CompTIA Server+
• Cisco CCNA or CCNP
• Veeam Certified Engineer (VMCE)
• VMware Certified Professional (VCP)

Responsibilities

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
• Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies.
• Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments.
• Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy.
• Support Hyper-V and VMware virtualization platforms.
• Troubleshoot network performance, connectivity, server, and infrastructure issues.
• Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement.
• Execute maintenance activities and infrastructure upgrades with minimal operational impact.
• Maintain technical documentation, procedures, and system configurations.
• Coordinate with remote engineering teams and client stakeholders.
• Serve as the lead onsite technical representative for Connection.

Benefits

• 401k plans
• medical insurance
• free therapy visits
• mental health coaching and tools
• meditation resources
• generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed