Network Infrastructure Technician

Astound Broadband•Seattle, WA

3d•$32 - $40•Onsite

About The Position

The Network Infrastructure Technician, as part of the Network Infrastructure team, plays a crucial role in supporting our Engineering Operations teams in the field. The Network Operations team and Technicians are responsible for the day to day installation, operation, and maintenance of critical network infrastructure and equipment, including Optical devices (DWDM/CWDM), routers, switches, power supplies, cross connects and related supporting infrastructure. The Network Operations team and technicians also support our Critical Infrastructure Technicians by providing additional support for physical facilities infrastructure and serving as additional field resources when needed. Works in the field at various facilities, including head ends, hub sites, outdoor cabinets, and colocation facilities, supporting the installation, operation and maintenance of networking equipment, and supporting infrastructure and facilities. Work with the direction of Senior Technicians to resolve network infrastructure, hardware failures with a strong focus on minimizing end customer service impact. Perform basic circuit testing ensuring correct operation for our customers, both internal and external. Install and maintain supporting infrastructure such as cross connects, cable management, equipment and cable tags and labels. From time to time work overnight maintenance windows to support the engineering operations teams in the field. Organize and schedule own work including, installation, upgrades and maintenance activities without deterring others from doing their own work. Adhere to established change management policies and procedures, to ensure success of changes made to the network and related infrastructure. Establish and maintain good working relationships with internal boundary partners, external vendors and customers. Works to ensure relevant documentation is up to date and correct. Ensures all work is completed safely and adheres to company standards for quality of work. Other duties as assigned.

Requirements

Previous experience in a related or similar technical field.
Working knowledge of electronic equipment.
Basic understanding of computer networks.
Previous experience with electronic equipment installation, and maintenance and supporting infrastructure such cables, power supplies, and cable management.
Ability to operate appropriate testing equipment and tools with the support and direction from Sr Technicians. (e.g. signal level meters, ohm meters, cable scanners, fusion splicer, OTDR, T-Berd, etc.)
Computer skills including good working knowledge of Microsoft Office Products/Google Docs/Gmail.
Strong critical-thinking and problem solving, attention to detail and time management skills are required.
Strong written and verbal communication skills are required.
Ability to work in a fast-paced, dynamic environment without supervision.
Ability to travel (company vehicle provided) within assigned service areas, up to 100+mi radius of assigned reporting location.
Valid driver’s license with a satisfactory driving record.

Nice To Haves

Telecom, network service provider or data center experience preferred.
Relevant trade school desired.

Responsibilities

Installation, operation, and maintenance of critical network infrastructure and equipment, including Optical devices (DWDM/CWDM), routers, switches, power supplies, cross connects and related supporting infrastructure.
Support Critical Infrastructure Technicians by providing additional support for physical facilities infrastructure and serving as additional field resources when needed.
Work in the field at various facilities, including head ends, hub sites, outdoor cabinets, and colocation facilities, supporting the installation, operation and maintenance of networking equipment, and supporting infrastructure and facilities.
Work with the direction of Senior Technicians to resolve network infrastructure, hardware failures with a strong focus on minimizing end customer service impact.
Perform basic circuit testing ensuring correct operation for our customers, both internal and external.
Install and maintain supporting infrastructure such as cross connects, cable management, equipment and cable tags and labels.
Work overnight maintenance windows to support the engineering operations teams in the field.
Organize and schedule own work including, installation, upgrades and maintenance activities without deterring others from doing their own work.
Adhere to established change management policies and procedures, to ensure success of changes made to the network and related infrastructure.
Establish and maintain good working relationships with internal boundary partners, external vendors and customers.
Ensure relevant documentation is up to date and correct.
Ensure all work is completed safely and adheres to company standards for quality of work.

Benefits

401k retirement plan, with employer match
Medical insurance
Dental insurance
Vision insurance
Life insurance
STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program