Senior Network Engineer

Pitt Ohio • Pittsburgh, PA

19d • Hybrid

About The Position

PITT OHIO is a family-owned transportation company with a long-standing commitment to safety, service and respect for our employees. We are currently seeking individuals to join our team as a Senior Network Engineer at our Pittsburgh, PA location. PITT OHIO offers career opportunities within a company that values hard work, teamwork and integrity.

If you’re looking to join a company with a strong culture and a commitment to its employees, PITT OHIO is the place for you.

Purpose: Design, implement, and operate highly available, secure network infrastructure supporting a multi-site enterprise environment, ensuring performance, scalability, and reliability across cloud and on-prem systems.

Requirements

• 6-8+ years of hands-on experience with administration and support in network, server, and cloud environments.
• Associate degree in an Information Technology discipline and/or 8+ years of industry experience OR a bachelor's degree in an Information Technology discipline and 6+ years of industry experience.
• High level of expertise in the following areas:
• Data Center Asset Management and License Management
• Carrier and Vendor Management
• Infrastructure Monitoring and Incident Management
• On-premises Datacenter and Remote Data Closet Management (cabling, connectivity, cooling, power backup, etc.)
• Strong Networking Skills with Routing and Switching in a Multi-vendor Environment
• SD-WAN Networking with Diverse Circuit Installations
• Cisco Meraki Suite Support and Management
• Cisco Unified Communications Stack (Call Manager, Contact Center, etc.)
• SIP Trunking Support and Management
• Microsoft Azure Suite Support and Management
• Microsoft Active Directory Support and Management
• Python, PowerShell, or Bash for automating repetitive tasks
• Ansible, Terraform, or ARM to Automate Infrastructure Provisioning
• Zero-trust Architecture
• Identity Based Security
• Network Segmentation
• Compliance (if applicable: NIST, ISO)
• Experience using service desk tools for ticket management.
• Good understanding of desktop operating systems, hardware configurations, and software.
• Strong ability to work with others and be a positive influence and role model in a fast-paced team environment is required.
• Strong level of experience with Microsoft Office, Visio, and Project.
• Good technical writing skills and ability to speak to different audiences on their terms.
• Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills.
• High level of effort and commitment to performing quality work. Ability to operate effectively within the organizational structure and demonstrate the ability to work under pressure, prioritize tasks, and meet deadlines.
• Maintain the required level of technical skill by attending technical seminars, training courses, and completing certifications.
• Must possess and maintain a valid driver’s license; clean driving record required

Nice To Haves

• Cisco, ITIL, and/or equivalent certifications preferred but not required.

Responsibilities

• Assist Core Infrastructure team with resolution of core network and systems issues across a suite of technologies as required to meet a 99% uptime SLA.
• Actively monitor and maintain Tier 3/4 Core Infrastructure ticket support queue; updating, re-prioritizing, and escalating issues as required to maintain SLA.
• Provide Tier 3/4 technical assistance to end users, vendors, and business groups as required.
• Complete daily, weekly, and monthly maintenance tasks.
• Creation and updating network technology, policies, procedures, and standards.
• Develop, model, and design IT network solutions, integration, and access in collaboration with other team members.
• Development and implementation of disaster recovery and high availability plans for infrastructure systems.
• Work independently on moderate to major projects serving as lead as well as working within a team environment throughout project implementation.
• Review, upgrade, and replacement of current infrastructure technology systems and products on a 3-5 year ongoing cycle.
• Research new technology and present recommendations and justifications on moderate to large scale hardware and software purchases.
• Mentor and/or provide support to other team members, where applicable, including guidance for troubleshooting and design.
• Work directly with IT&S department to strategize and plan 3-5 year infrastructure services, capabilities, and self-goals.
• Assists with ongoing review and documentation of infrastructure environment and remediation as needed to address technology gaps and improve support.
• Regularly communicate status and ensure accuracy of documentation.
• Timely submission of daily hours, status reports, and salary calendars.
• Document and maintain access, processes, and operating methods as instructed.
• Draft support documentation (knowledge base articles).
• Attend and actively participate in team and department meetings.
• Participate in 24x7 support as required; available by cell as needed.
• Assists operations, business analysts, and vendors in troubleshooting business service problems where needed.

Benefits

• Competitive pay
• Excellent benefits including medical insurance with no weekly premiums, dental, vision, 401(k) and profit sharing
• Paid time off and holiday
• A respectful, people first work environment
• Well-maintained equipment & modern facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree