Senior Network Engineer

Samsung SDS America•Austin, TX

5d•Onsite

About The Position

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions. Join Samsung SDS America and be part of the cutting-edge technology at our state-of-the-art Samsung Semiconductor Manufacturing facility in Austin, TX. We are looking for an experienced Senior Network Engineer to join our dynamic Network Operations Team. As a Senior Network Engineer, you will play a critical role as the point of contact for SDSA network operations team for semiconductor fab in Austin, TX. In this role, besides some management tasks, you will support operation, manage, and implement network projects while resolving complex technical challenges. This position requires, besides a leadership personality, a deep understanding of routing & switching and extensive experience with advanced network technologies such as VPNs, Firewalls, Load Balancers, and Wireless. Your expertise will be essential in ensuring the seamless operation of our network infrastructure, which is vital to our manufacturing environment. This onsite role requires living within a 1-hour drive from Austin, TX. Occasional work will be at the Samsung Taylor Semiconductor location for project collaboration and training.

Requirements

Bachelor’s Degree in Computer Science, Information Technology, or a related field.
10+ years of continuous hands-on experience in large-scale, enterprise-class network operations, including planning, design, implementation, and support, with a focus on Cisco devices (Catalyst, Nexus), Firewalls, and Load Balancers.
Possess great communications skills, excellence at following procedures, and an outstanding attitude to collaborate with management, peers, and customer.
Proficient in Power Point, Excel, Word, and Visio.
CCNP Enterprise or CCIE certification (current or expired within the last 3 years).
3+ years of experience with operation and configuration of Palo Alto firewalls.
Extensive experience with routing protocols (EIGRP, OSPF, BGP, MPBGP, PIM, EVPN) and network technologies (VPNs, IPSec, VPC, STP, MLAG, LACP, VRF, IPv4 subnetting, 802.1x, TACACS+, SYSLOG, High Availability).
Proficiency in troubleshooting complex network issues, including hardware, L3/L2 problems, application connectivity, and P2P VPN connections.
Experience with PIM, MSDP, Anycast-RP, and Multicast in a manufacturing environment.
Strong customer focus, a sense of ownership, urgency, responsibility for network documentation, and a passion for mentoring team members.
Must reside within a 1-hour drive of Austin, TX.
Willing and able to commute to the office 5 days per week.
Must be authorized to work for any employer in the U.S.

Nice To Haves

3+ years being a team leader for a network team of 3 or more.
Experience supporting networks in large manufacturing environments, particularly within a 24/7 operational context.
Expertise in high availability network environments.
Strong background in server network connectivity (Teaming, VPC, LACP).
Experience with Packet Capture Analysis, SSL certificates.
Palo Alto Firewalls certification, with at least 5 years of hands-on experience.
Familiarity with Unix/Linux and scripting in Python, Ansible, or other automation tools is a plus.

Responsibilities

Assign, address, and follow up on tickets. Represent the local team in management, CAB, and projects meetings. Create management reports. Review and approve network change points. Support manager with incident management and RCA reports. Daily review and follow up on network technician’s report.
Participation in candidates screening and interviews. Coordinate and participate in onboarding training for new employees. Mentor junior engineers in network technologies. Follow and help engineers follow procedures (SOPs). Create new procedures for operations management. First responder and escalation point for network incidents. Collaboration with network strategy team.
Oversee the entire network lifecycle, including the implementation, management, and troubleshooting of network devices to ensure optimal performance and reliability.
Process system requests/tickets, which include the implementation of network solutions for internal customers, as well as planning, preparation, deployment, monitoring, and documentation. Resolve assigned tickets in a timely manner to provide solutions to internal customers, ensuring minimal disruption to operations.
Support the design and implementation of complex network architectures, including routing, traffic engineering, switching, P2P VPN solutions, network security, and load balancing.
Address and resolve escalated network issues from team members and internal customers, delivering timely and effective solutions. Resolve assigned tickets in a timely manner to provide solutions to internal customers.
Drive multiple network infrastructure projects, including expansions, upgrades (HW/SW), and improvements, ensuring successful delivery within project timelines.
Proactively monitor network performance, escalate issues, and follow up on resolutions in alignment with internal SLAs. Create detailed reports per management requests and on a weekly basis.
Conduct proof-of-concept (POC) testing in a lab environment to validate hardware/software solutions, workarounds, bug fixes, and impact analysis.
Liaise with vendors and ISPs for issue escalation, maintenance windows, and RMA processing, ensuring timely resolution of external dependencies.
Review, provide feedback, and approve other team members’ network procedures (Release Plans) to validate technical accuracy for network changes. Participate in Change Management meetings to help answer technical questions and ensure successful implementations. Setup, collect, and analyze packet captures to support the network team and internal customers. Be a team player with a passion for mentoring other team members and a willingness to learn from others.
Maintain and update network documentation, create completion reports, and conduct knowledge transfers to enhance team capabilities.
Participate in a 24/7 on-call rotation, responding to escalation tickets and supporting operations during and after hours as needed. Act as escalation point for the site and follow escalation procedures.
Participate in maintenance window planning, coordination, preparation, execution, and monitoring. Adhere to standard operating procedures, configuration standards, and corporate change-control and security policies.