About The Position
MentorMate, part of Tieto Tech Consulting, is looking for a highly skilled and motivated Senior Network Engineer to join a project within a Telecom Team for their client BICS. BICS is a global telecommunication enabler with a physical network stretching across the globe. This role offers the opportunity to grow expertise through interacting with A-level mobile carriers worldwide and work with a vast network that includes on-land, underwater, and space points of presence. The TietoEvry-BICS team has been growing since 2010 and offers unmatched growth opportunities with BICS's vast network and customers. You will develop telecom expertise in a diverse portfolio of BICS products, including Voice, Cloud, Signaling, LTE, and IoT, and become part of an international 24/7, follow-the-sun telecom team with presence from Brazil to Singapore.
Requirements
- 5+ years of experience in telecom, mainly in Messaging, Signaling, or Roaming areas (mobile telecommunications or international carrier telecom).
- Familiarity with Telecom technologies and ITU/ETSI standards.
- Good knowledge of SS7 / SIGTRAN, LTE, GSM call flows, and roaming scenarios.
- Good operational knowledge of Linux.
- Upper-intermediate level of English.
Nice To Haves
- Bachelor’s or Master’s degree in Electronics, Telecommunications, IT, or ICT.
- Experience with HTTPS (APIs), MMS, Kibana, or Openmind software.
- Familiarity with DevOps concepts and tools (containers, Ansible, CI/CD, Splunk, Kubernetes, AWS, etc).
- Knowledge of Docker.
- Experience with IT tools and scripting, such as Splunk or Python.
Responsibilities
- Report to the Messaging Value Stream Agile Master.
- Provide second-line support for SMS, MMS, and SMS Firewall services.
- Review internal and external operational processes to optimize repair efficiency.
- Identify improvement opportunities and follow up on the implementation of improvement actions.
- Lead the repair team squad by managing, steering, and coordinating team activities when required.
- Follow up on network and service availability and quality, performing proactive and reactive maintenance actions.
- Work closely with the Customer Care team to identify and resolve problems reported by customers.
- Perform incident management activities as well as planned works.
- Cooperate with vendors, monitor their performance, and ensure proper service delivery.
- Participate in the implementation of new services and network rollout projects, in collaboration with engineering teams.
- Take part in guard duty services.
Benefits
- Diversity, equity, and inclusion are encouraged.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
