Senior Network Enablement Specialist
About The Position
Provide ongoing support and consultative services to strategic network partners with a focus on increasing their MTM performance and supporting any OutcomesOne™ paid solutions. Build collaborative and strategic relationships with network partners at assigned organizations. Apply knowledge of clinical pharmacy practice, MTM models and healthcare technology to engage partners and collaborate on MTM performance. Prepare and analyze reports for assigned network partners, including requesting data or custom reports as needed. Maintain frequent communication with partners related to platform and program changes while anticipating impacts to partner operations and clinical engagement. Analyze organization performance data along with pharmacy clinical program expertise to drive insights, strategy, and recommend best practices to improve. Ensure day-to-day needs are met and appropriately delegate tasks to support associate. Independently assess and triage any suspected or reported issues, including clinical inquiries, while being responsive to partner concerns. Independently leads complex projects impacting the team or network with only general guidance. Applies comprehensive knowledge to solve problems and complete tasks independently. Coordinate and lead weekly or monthly performance review meetings with assigned organizations. Coordinate and lead onsite meetings with organizations as required. Responsible for team processes, including developing and maintaining policies and procedures. Navigate and support contracting, implementations, and/or integration with partners as needed. Collaborate effectively with both clinical and non-clinical team members, contributing to pharmacy-related initiatives by supporting data analysis, partner communication, project management, and process improvements.
Requirements
- Healthcare experience strongly preferred
- Experience providing and/or coordinating clinical pharmacy programs strongly preferred
- Ability to meet multiple deadlines
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
- Works on complex projects of large scope
- Develops technical solutions to a wide range of difficult problems
- High level of expertise in Outcomes programs and the Outcomes™ Platform, including advising on clinical programs and rationale.
- Strong written and verbal communication skills
- Ability to communicate across all levels of the organization, demonstrating professionalism and good judgment at all times
- Strategic mindset with the ability to make decisions that influence the team’s ability to achieve its goals
- Must be comfortable presenting in front of a group and coaching peers
- Must be able to work autonomously, while also being part of an integrated team
- Strong organizational and time management skills
- Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail and exemplary follow-through
- Strong quantitative, qualitative, and analytical skills including technical proficiency related to PC and basic office software
- Minimum 5 years of healthcare and account management experience preferred
- Bachelors or equivalent work experience in account management.
- PharmD preferred.
Nice To Haves
- Healthcare experience
- Experience providing and/or coordinating clinical pharmacy programs
- Bachelors or equivalent work experience in account management.
- PharmD
Responsibilities
- Provide ongoing support and consultative services to strategic network partners.
- Increase MTM performance and support OutcomesOne™ paid solutions.
- Build collaborative and strategic relationships with network partners.
- Apply knowledge of clinical pharmacy practice, MTM models and healthcare technology.
- Prepare and analyze reports for assigned network partners.
- Maintain frequent communication with partners regarding platform and program changes.
- Analyze organization performance data to drive insights, strategy, and recommend best practices.
- Ensure day-to-day needs are met and delegate tasks to support associate.
- Assess and triage suspected or reported issues, including clinical inquiries.
- Lead complex projects impacting the team or network.
- Coordinate and lead weekly or monthly performance review meetings.
- Coordinate and lead onsite meetings with organizations.
- Be responsible for team processes, including developing and maintaining policies and procedures.
- Navigate and support contracting, implementations, and/or integration with partners.
- Collaborate effectively with both clinical and non-clinical team members.
Benefits
- Medical, Dental and Vision Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- Paid Parental Leave
- Adoption Assistance Program
- Employee Resource Groups
- Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
- 11 Paid Holidays
- Corporate Wellness Program
- 401k Employer Match & Roth Option Available – immediate eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
