Senior Network Analyst, Telecommunications (T & I) (Telework/Hybrid)

CBC/Radio-Canada•Toronto, ON

3d•Hybrid

About The Position

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster. Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between. A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen. This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Requirements

Bachelor’s degree or college diploma in computer science or other appropriate field, as required in the role, along with three (3) years of proven experience performing network operations duties; or relevant experience and proven ability in IT network administration and analysis.
Proficiency with Cisco Internetworking (switching/routing).
Proficiency with Cisco products such as but not limited to: Cisco 65xx, 45xx, 3xxx, 29xx, Nexus 2K, 5K, 7K, ASR/ISR routers.
Proficiency with Cisco IOS, IOS-XE, IOS-XR and NX-OS.
Proficiency with various network protocols such as IP, TCP, UDP, FTP, ARP, QoS, VoIP, OSPF, DNS, Spanning tree, ECMP, VPC, 802.1q, 802.3ad, GRE.
Proficiency with firewall concepts and load balancers.
Proficiency with cloud computing and virtualization concepts.
Proficiency with Cisco wireless controllers and access points.
Proficiency with Fortinet and Juniper firewall systems.
Proficiency with Juniper switching/routing & Junos OS.
Proficiency with network monitoring systems and technologies ie..SNMP, NETFLOW, IP SLA.
Proficiency with packet analysis. (wireshark & netscout).
Proficiency with BMC Remedy ticketing system.
General knowledge of IT security.
Working knowledge of English.
Ability to analyze network log information.
Ability to write documentation and technical specifications.
Ability to manage multiple priorities and urgent requests.
Problem-solving skills.
Ability to manage stress and meet deadlines.
Ability to learn new skills and work well in a team.
Ability to communicate effectively with internal clients.
Independent, self-motivated and responsible.
A service-oriented attitude.
A high level of attention to detail.

Nice To Haves

Other vendor certifications are an asset.

Responsibilities

Monitoring, maintaining and improving the corporation’s network infrastructure.
Providing first/second level network support for corporate network switches, routers, wireless access points, wireless controllers, firewall and VPN appliances.
Working closely with the department’s senior staff to document troubleshooting procedures.
Collecting network statistics and reporting on network health by proactively monitoring network logs and alarms.
Receiving trouble tickets from our Network Operation Centre and taking care of client network requests.
Troubleshooting possible network connectivity or infrastructure related problems.
Providing root cause analysis on any network outage.
Working with network monitoring tools such as Cisco Prime, SNMPc, Solarwinds and LiveAction.
Monitoring our network infrastructure and reacting to alarms.
Outage Management: investigation, communication, triage and escalation.
Participating in production changes and turnovers across the corporation's network infrastructure.
Supplementing existing, or updating documentation as the environment is modified.
Creating trouble cases with vendors and service providers to diagnose network issues.
Communicating with clients in a polite and timely manner.
Reconfiguring replacement hardware, shipping and coordinating the installation with regional staff.
Working as a team member with other technical staff.