Senior NetSuite Administrator

Enlyte•UNAVAILABLE, UNAVAILABLE

13d•Remote

About The Position

This is a full-time remote position that can be located anywhere in the U.S. Candidates must be willing to work 8am to 5pm PST time zone. We are seeking an experienced Senior Business Systems Analyst and NetSuite Administrator to lead our NetSuite ERP platform initiatives and provide strategic support across our finance organization. This is a hands-on role requiring someone who can balance competing priorities, communicate effectively across all organizational levels, and drive continuous improvement in our financial systems and processes. You will serve as a trusted advisor to functional leaders, acting as the primary liaison between business stakeholders and technical resources. Your ability to understand complex business challenges, coordinate project delivery, and translate between technical and non-technical audiences will be critical to success. Additionally, you'll provide support on an as-needed basis, stepping in to triage and troubleshoot issues and mentor team members.

Requirements

Bachelor's Degree in CS or related field required, (or equivalent combination of NetSuite and ERP experience)
Minimum 5+ years as a NetSuite Administrator or Business Systems Analyst
Demonstrated experience working in large organizations (2,000+ employees) where you've successfully managed competing priorities, stakeholder expectations, and complex organizational dynamics
Proven background providing Tier 2/Tier 3 support in an organization—demonstrating ability to troubleshoot complex issues, manage escalations, and mentor others
Proven track record supporting NetSuite in highly customized environments with complex financial processes
Strong understanding of financial processes: billing, payments, AR, AP, revenue recognition, general ledger, planning, audit, and reporting
Strong problem-solving and analytical abilities in complex, multi-stakeholder environments
Hands-on knowledge of NetSuite modules and features: custom workflows, custom records, role management, integration setup, dashboards, searches/reports, SuiteAnalytics, SuiteFlow
Ability to learn and support customized billing, contracts, fixed assets, and customer portal implementations
Comfortable working with technical teams and understanding system architecture and data flows
Ability to work in a support managing criticality, triaging, and prioritizing incidents and tasks
Excellent written and verbal communication skills with ability to adapt messaging for different audiences
Strong organizational and time management skills—ability to juggle multiple priorities and maintain focus
Proactive, self-managed, and driven to seek continuous improvement and upskilling
Demonstrated curiosity and willingness to challenge the status quo
Ability to work collaboratively across departments and multiple business disciplines
Confident in providing support, training, and guidance to end-users at all levels

Nice To Haves

NetSuite Administrator Certification or relevant NetSuite certifications
Technical development skills (JavaScript, TypeScript, SQL) or exposure to custom development
Experience with AI-assisted tools or emerging technologies in ERP environments
Background in financial operations, accounting, or finance systems
Experience leading or coordinating cross-functional projects

Responsibilities

Serve as the go-to subject matter expert and product owner for the NetSuite platform
Lead project coordination and delivery by managing timelines, milestones, stakeholder communication, and cross-functional team activities
Drive the NetSuite roadmap by identifying optimization opportunities, recommending best practices, and challenging the status quo
Manage and prioritize competing business demands while maintaining focus on strategic initiatives
Provide deep expertise across NetSuite finance modules including: customized environment, fixed assets, ARM (Advanced Revenue Management), AR, AP, revenue recognition, general ledger, planning, audit, and reporting
Work closely with functional leaders to understand business challenges and recommend optimal solutions
Serve as the primary support resource for end-users, providing guidance, training, and troubleshooting across departments
Manage support requests through ticket systems with clear prioritization and follow-through
Provide ticket and triage support on as-needed basis
Mentor and guide support team members on technical and functional challenges
Oversee NetSuite configuration, customization, and ongoing system administration
Manage and support customizations including: custom objects, integrations, workflow rules, approval processes, page layouts, security, validation rules, custom buttons/links, and custom fields
Support data import processes, migrations, and bi-annual platform updates
Customize, maintain, and optimize reports, dashboards, workbooks, and saved searches
Coordinate testing, planning, and execution of system changes and updates
Perform day-to-day operations, maintenance, and troubleshooting activities
Communicate clearly and effectively with diverse audiences—tailoring technical complexity, tone, and content based on stakeholder needs
Provide executive-level summaries for leadership and detailed technical guidance for implementation teams
Document processes, decisions, and lessons learned to support organizational knowledge
Act as a bridge between business users and technical resources, translating requirements and solutions