Senior Murex Production Support Engineer – Equity Derivatives

Synechron•New York, NY

23h•$135,000 - $155,000•Onsite

About The Position

We are looking for a proactive and detail-oriented Senior Murex Technical Production Support Analyst to support the Equity Derivatives trading desk. This role is responsible for ensuring production stability across the Murex MX.3 platform, acting as the first and second line of support for user issues, trade capture problems, pricing discrepancies, risk gaps, workflow failures, and system incidents. The ideal candidate will bring strong technical troubleshooting skills, hands-on Murex support experience, and the ability to drive incidents through triage, diagnosis, escalation, and resolution while partnering closely with internal L3 teams and the Murex vendor.

Requirements

Strong hands-on experience supporting Murex MX.3 in a production environment
Knowledge of Murex modules including eTradepad, Pricing, Simulation, Livebook, and Workflow
Experience with market data components such as MDCS, RTBS, MDRS, and MDIT
Strong Murex log analysis, performance troubleshooting, and Unix/Linux-based support skills
Scripting experience in Python and/or Unix shell
Good understanding of Murex orchestration, services, process flows, and EOD job troubleshooting
SQL knowledge across Sybase, SQL Server, or Oracle
Understanding of Equity Derivatives products and Greeks
Strong communication, analytical, and stakeholder management skills
Overall 10+ years of IT experience.
5+ years of Front Office Trading Technology support experience
3+ years of Murex MX.3 support experience preferred
Ability to work effectively in a high-pressure production support environment
Automation mindset and continuous improvement focus

Nice To Haves

Experience with observability/monitoring tools such as Splunk, Dynatrace, Datadog, ITRS
Familiarity with enterprise schedulers such as Tidal, Autosys, or Ctrl-M
Experience with Incident, Problem, and Change Management tools such as ServiceNow

Responsibilities

Provide front-line production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces
Own incident triage, impact assessment, root cause analysis, and follow-up remediation
Monitor logs, dashboards, schedulers, RTS feeds, and batch processes to identify and resolve issues proactively
Troubleshoot pricing inconsistencies, risk/sensitivity gaps, trade enrichment failures, and interface delays
Manage and track vendor cases, including evidence gathering, reproduction steps, and validation of fixes
Support production releases, emergency changes, and maintenance activities with pre- and post-deployment checks
Maintain SOPs, runbooks, and knowledge articles to improve operational efficiency and reduce repeat incidents
Contribute to monitoring, automation, and continuous improvement initiatives to strengthen platform stability

Benefits

A highly competitive compensation and benefits package.
A multinational organization with 57 offices in 22 countries and the possibility to work abroad.
10 days of paid annual leave (plus sick leave and national holidays).
Maternity & paternity leave plans.
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
Retirement savings plans.
A higher education certification policy.
Commuter benefits (varies by region).
Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
A flat and approachable organization.
A truly diverse, fun-loving, and global work culture.