Senior/Multi-Site Community Manager - (Virginia Beach, VA)

Greystar Management Services•Virginia Beach, VA

1d•Onsite

About The Position

Greystar is hiring a Senior/Multi-Site Community Manager to oversee the day-to-day operations of two or more assigned properties. The role manages property team members, activities, and resources to meet budgeted financial and operational goals, while ensuring compliance with company policies and procedures and applicable housing laws and regulations. The position oversees budgeting, revenue collection, expenses, vendor payments, leasing and lease enforcement, marketing, resident satisfaction, property inspections, staff supervision, and owner relationships. It also completes accounting, financial, administrative, and other reports. Community Managers working in California additionally use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The role works in an office environment and may involve frequent exposure to outdoor conditions. It requires access to all interior and exterior parts of the properties and amenities, and may require routine local travel for bank deposits, training, outreach events, or other work-related needs. The salary range is $95,000–$100,000. Additional compensation may include performance-based bonus programs, depending on role and eligibility.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenues, and coordinate team work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
All licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; must ensure other on-site staff who drive the golf cart also have valid driver’s licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Manage day-to-day operations of two or more assigned properties, including team members, activities, and resources, to achieve budgeted financial and operational goals.
Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, collecting and posting rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, account coding, and related communications.
Control expenditures within approved budgets and manage petty cash.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance team members follow company standards for responding to and completing resident service requests.
Inspect properties and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support client and owner relationships by meeting with owners, conducting property tours, sharing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California properties, use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Travel locally as needed for bank deposits, training classes, outreach events, or other work responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The position may be eligible for a quarterly or annual bonus, or weekly, monthly, and/or quarterly bonuses for onsite property positions, based on applicable program terms and performance.