Senior/Multi-Site Community Manager - (Virginia Beach, VA)

Greystar•Virginia Beach, VA

2d•$95,000 - $100,000•Onsite

About The Position

The Senior/Multi-Site Community Manager manages the day-to-day operations of two or more assigned properties. The role oversees team members, daily activities, and property resources to achieve budgeted financial and operational goals while ensuring compliance with Company policies and procedures and applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position contributes to property budgeting and financial performance, oversees leasing, marketing, resident services, maintenance standards, property inspections, and staff supervision, and supports client/owner relationships. It also completes accounting, financial, administrative, and other reports. The position is based in Virginia Beach, Virginia, and may require routine local travel.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage apartment-community operations, resolve resident issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and certifications as applicable to state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property; staff with access to drive the golf cart must also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the community and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted on time, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by verifying work or purchases, checking insurance certificates, coding charges, and coordinating with vendors, accounting, and clients or owners.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting permitted fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to concerns and service requests, resolving issues, and ensuring maintenance staff meet service-response standards.
Conduct property inspections and ensure the property, grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and supervise property staff, and manage employee performance in accordance with Company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
For California positions only, manage lease files using the California-specific Lease File Checklist to ensure documents are complete, compliant, and organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or no employee medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with Company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.