Senior Mortgage Loan Servicer

First Farmers Bank & Trust • Carmel, IN

11d • $55,000 - $60,000 • Onsite

About The Position

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.
At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Requirements

• High school diploma or equivalent
• Experience working with loans, lending, and/or loan servicing
• Strong understanding of escrow administration, investor servicing, Freddie Mac servicing, and FHLB servicing
• Demonstrated leadership, mentoring, and communication skills
• Ability to assist in training, coaching, and developing staff
• Strong Microsoft Office Suite experience
• Strong analytical, organizational, and problem-solving skills
• Proven ability to independently resolve complex servicing issues and support departmental objectives

Nice To Haves

• Associates or Bachelor’s degree in business, finance, accounting, or a related field
• Two or more years of experience working with loans, lending, and/or loan servicing

Responsibilities

• Serve as the department’s primary mortgage servicing subject matter expert
• Assist with workflow management and prioritization of staff
• Coordinate team coverage during employee absences
• Assis with onboarding and cross-training efforts
• Help maintain departmental procedures and job aids
• Act as the backup to the Loan Servicing Manager
• Ensure critical month-end and investor deadlines are completed
• Escalate compliance, audit, customer, and personnel matters to the Loan Servicing Manager and/or senior management when appropriate
• Identify areas for process improvement
• Administer complex mortgage servicing transactions
• Oversee escrow administration and escrow analysis actives
• Review mortgage modifications
• Support delinquency and loss mitigation servicing activities
• Manage complex investor servicing requirements
• Resolve escalated customer servicing issues
• Ensure compliance with investor and regulatory requirements
• Assist with Freddie Mac servicing requirements
• Assist with FHLB participation servicing requirements
• Support investor reporting and reconciliation processes
• Review investor exception items and servicing corrections
• Assist with audit and examination requests

Benefits

• Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
• Vision Coverage
• Dental Coverage
• Prescription Plan
• Wellness Incentive – earn up to $25 per pay period toward premium reduction
• Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
• Short & Long-Term Disability Insurance – 100% employer-paid
• 401(k) Plan
• Profit Sharing Stock Option
• Health Savings Account (HSA) contributions for HDHP participants
• Vacation time
• Sick Time
• Personal Day
• 11 Paid Holidays
• Paid Bereavement
• Paid time to volunteer (when representing FFBT and supervisor approved)
• Voluntary Donated PTO Program
• Employee Assistance Program
• Travel Assistance Program
• Educational Assistance Program
• Corporate Discounts
• Employee Referral Program
• Stock Purchase Loan Option
• Retirement Plan Counseling
• Wellness Program
• Gym Reimbursement
• Employee Quarterly Recognition Program
• AFLAC supplemental benefits
• Cincinnati Life supplemental coverage
• Family Medical Leave
• Paid Bereavement Leave
• Maternity Leave Policy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED