Senior Mortgage Loan Servicer
About The Position
Serve as the lead mortgage loan servicing subject matter expert and a key operational leader within the Loan Servicing Department. Provide day-to-day guidance, training, workflow coordination, and technical support to commercial and agricultural servicing staff while performing advanced servicing functions. Act as the primary resource for complex servicing matters, assist with quality control activities, and serve as a backup to the Loan Servicing Manager. While employees continue to report directly to the Loan Servicing Manager, the Senior Mortgage Loan Servicer provides operational leadership and helps ensure departmental goals are achieved.
Requirements
- High school diploma or equivalent
- Experience working with loans, lending, and/or loan servicing
- Strong understanding of escrow administration, investor servicing, Freddie Mac servicing, and FHLB servicing
- Demonstrated leadership, mentoring, and communication skills
- Ability to assist in training, coaching, and developing staff
- Strong Microsoft Office Suite experience
- Strong analytical, organizational, and problem-solving skills
- Proven ability to independently resolve complex servicing issues and support departmental objectives
Nice To Haves
- Associates or Bachelor’s degree in business, finance, accounting, or a related field
- Two or more years of experience working with loans, lending, and/or loan servicing
Responsibilities
- Serve as the department’s primary mortgage servicing subject matter expert
- Assist with workflow management and prioritization of staff
- Coordinate team coverage during employee absences
- Assis with onboarding and cross-training efforts
- Help maintain departmental procedures and job aids
- Act as the backup to the Loan Servicing Manager
- Ensure critical month-end and investor deadlines are completed
- Escalate compliance, audit, customer, and personnel matters to the Loan Servicing Manager and/or senior management when appropriate
- Identify areas for process improvement
- Administer complex mortgage servicing transactions
- Oversee escrow administration and escrow analysis actives
- Review mortgage modifications
- Support delinquency and loss mitigation servicing activities
- Manage complex investor servicing requirements
- Resolve escalated customer servicing issues
- Ensure compliance with investor and regulatory requirements
- Assist with Freddie Mac servicing requirements
- Assist with FHLB participation servicing requirements
- Support investor reporting and reconciliation processes
- Review investor exception items and servicing corrections
- Assist with audit and examination requests
Benefits
- Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
- Vision Coverage
- Dental Coverage
- Prescription Plan
- Wellness Incentive – earn up to $25 per pay period toward premium reduction
- Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
- Short & Long-Term Disability Insurance – 100% employer-paid
- 401(k) Plan
- Profit Sharing Stock Option
- Health Savings Account (HSA) contributions for HDHP participants
- Vacation time
- Sick Time
- Personal Day
- 11 Paid Holidays
- Paid Bereavement
- Paid time to volunteer (when representing FFBT and supervisor approved)
- Voluntary Donated PTO Program
- Employee Assistance Program
- Travel Assistance Program
- Educational Assistance Program
- Corporate Discounts
- Employee Referral Program
- Stock Purchase Loan Option
- Retirement Plan Counseling
- Wellness Program
- Gym Reimbursement
- Employee Quarterly Recognition Program
- AFLAC supplemental benefits
- Cincinnati Life supplemental coverage
- Family Medical Leave
- Paid Bereavement Leave
- Maternity Leave Policy
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
