Senior Monitoring Specialist
Summit Fire & Security•Milton, WA
•$90,000 - $110,000•Hybrid
About The Position
The purpose of the Senior Monitoring Specialist is to provide senior-level operational and technical support for monitoring operations, branch integrations, monitoring infrastructure, central station coordination, and monitoring process standardization. This role serves as a subject matter expert supporting Monitoring Specialists, acquisitions, troubleshooting efforts, and monitoring technologies across the organization.
Requirements
- High School Diploma or GED, required
- 5 years of professional computer skills
- Valid driver’s license with acceptable driving record required.
- Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
- Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.
- Ability to effectively read, write and communicate in English with employees and customers.
Nice To Haves
- Associate’s or Bachelor’s degree in Business, preferred
- equivalent experience (5+ years) in the Fire Protection Industry (Fire or Security)
- 5+ years Fire Alarm, Security, or Monitoring Industry experience preferred.
- 3+ years Central Station or Monitoring Operations experience preferred.
- 3 years business intelligence systems, Timberline Sage 300 CRE, or similar ERP or CRM
Responsibilities
- Responsible for supporting monitoring operations, monitoring infrastructure, branch integrations, and technical support initiatives.
- Provide leadership and guidance to Monitoring Specialists and assist with monitoring account audits and integrations.
- Support monitoring account reconciliation and acquisition integrations.
- Develop and maintain monitoring SOPs, workflows, and operational procedures.
- Review monitoring data and system configurations for accuracy and compliance.
- Support central station configurations and monitoring communication pathways including IP, cellular, AES, and radio technologies.
- Coordinate troubleshooting efforts related to monitoring communication issues and escalated branch support.
- Assist with implementation of monitoring technologies, reporting tools, and operational initiatives.
- Provide technical support and periodic onsite branch assistance, training, audits, and integration support.
- Coordinate with operations and accounting teams regarding monitoring billing validation and account discrepancies.
- Support after-hours escalations and operational emergencies when required.
- Support monitoring account documentation and operational consistency across branches.
- Travel periodically to branch locations for monitoring and technical support as needed.
- Work collaboratively with branch teams to improve monitoring processes and support growth initiatives.
- Ensure monitoring records and central station information remain accurate and aligned.
- Other duties may be assigned.
Benefits
- Paid Vacation and Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan with Company Match
- Flexible Spending Accounts
- Long-Term Disability – Employer Paid
- Short-Term Disability – Employer Paid
- Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
- Life Insurance for Team Members and Dependents
- Employee Assistance Program
- Employee Referral Program
- Extensive training opportunities
- Career advancement
- Competitive pay
- Bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
