Senior Momentum Business Analyst

CGI•Fairfax, VA

1d•Hybrid

About The Position

CGI is actively seeking a senior business analyst motivated to grow their career in supporting Momentum proprietary software at a large federal agency. Candidate will join a dynamic and growing team providing Operations and Maintenance (O&M) services to the client. Specific functions will include, but are not limited to supporting delivery operations, developing client relationships, and working with team members with a diverse set of experience levels and skillsets. Potential multiple growth paths including senior subject matter expert and future team lead/project management opportunities. This position is located in our Fairfax, VA office; however, a hybrid working model is acceptable.

Requirements

5+ years of experience supporting Momentum ERP
Experience working directly with clients and ability to lead meetings
Proficiency in regular client engagement via email, Microsoft Teams, and phone conversations
Software Testing experience
Issue resolution experience
Action Oriented
Critical/Analytical Thinking
Functional/Data Analysis
Teamwork Experience

Nice To Haves

Business Analysis
Client management
Communication
Momentum
Overall Business Development

Responsibilities

Support Momentum End Users: Provide quality client support by answering questions, identifying possible solutions to issues, documenting resolutions, and communicating guidance to end users
Coach/mentor junior members of the team and provide guidance and support to your teammates
Perform In Depth Analysis: Develop your knowledge of our client's industry, organization, and business objectives.
Understanding the business needs of our client, troubleshoot challenging solutions that include software issues, data issues, maintenance, and system configuration
Gather requirements (business, functional, and technical) using collaborative, face to face working sessions with the customers, stakeholders, and the development team
Perform business process analysis by reviewing current to be processes and mapping them to future state (“to be”) processes
Participate in and lead client stakeholder meetings
Develop and update system designs and training documentation
Proactively bringing issues and problems to the attention of the team; generating, proposing, and implementing innovative solutions to solve them.
Ensure the end to end solution is proven to deliver the required business results.
Drive adoption of the designed processes and solution use with stakeholders.
Participate in business development activities to support growth on the account