Senior Mobility Systems Engineer

Peraton•,

4d•$104,000 - $166,000•Remote

About The Position

Peraton is seeking a Senior Mobility Systems Engineer to support the design, fielding, and sustainment of MacBook, JAMF, and Mobile Device Management (MDM)/Unified Endpoint Management (UEM) platforms. This person must have operational support and extensive knowledge of the mobility ecosystem, including experience with mobile device patching and application support. This is a remote position. The role involves configuring DHS OCIO Mobility – Enterprise Mobility Management (EMM) solution (i.e., VMWare Workspace ONE, Intune, JAMF) and deploying mobile archive apps/connectors when applicable. It also includes requirements gathering for business mobility solutions or technologies to facilitate deployment of new and/or improve maintenance of existing mobile solutions. The engineer will determine hardware, software, and resource requirements to implement and upgrade Mobile Device Management (MDM) environments based on current and forecasted customer requirements. Additionally, they will develop test plans and support documentation (Quick Reference Guides) to enable quality deployment of business mobility solutions, and develop on-boarding and off-boarding processes for use of mobile archiving. The position serves as a technical liaison to vendors for customer MDM environment support issues, coordinates the evaluation of mobility solution requests from various business areas, and ensures understanding and compliance with Change Management processes for client environments. The engineer will review and evaluate mobile applications for work-flow and project activities for compliance with technology and development guidelines and standards, and design and lead all aspects of infrastructure patches and operations, to include mobile device OS. They will resolve escalated issues that arise from operations that require coordination with other teams/vendors, develop and manage the mobile application life-cycle management process, and perform analysis, diagnose, and resolve complex problems from customers, recommending and implementing corrective solutions. The role requires responding to incoming calls, e-mails, instant messages, and voicemails as well as ticket queues, and providing assessments of technical and operational practices based on industry standards. Establishing and maintaining effective, professional relationships with management, staff, and people at all levels, both internally and externally, is also a key responsibility.

Requirements

Must be a U.S. Citizen with the ability to obtain a DHS Public Trust Security Clearance, and/or EOD clearance
Bachelor’s degree and 12 years of relevant experience, a Masters Degree and 10 years of relevant experience, or a PhD and seven years of relevant experience
Minimum of 2 years of MacBook development and/or support, JAMF on-premise and/or JAMF SaaS
Minimum of 5 years of Mobility Device Management (MDM) engineering ecosystem support - design, deployment, and sustainment
Knowledge of engineering and configuring On-Premise Workspace One UEM (formally AirWatch)
Knowledge of Windows and Linux Server Administration
Knowledge of on-premise Active Directory and Azure Active Directory (and its Conditional Access Controls)
Knowledge of engineering PKI concepts and certificate integrations
Knowledge of NTLM, SAML, OAUTH, Kerberos, Kerberos Constrained Delegation, Certificate Authentication
Knowledge of Windows SQL Servers and PowerShell scripting
Understanding of OSI layers to support network troubleshooting methodologies
Knowledge of engineering and configuring Single Sign-On solutions on iOS mobile devices
Knowledge of executing API calls (i.e., GET, PUT, POST, DELETE, etc.…)
Experience configuring iOS mobile devices

Responsibilities

Configure DHS OCIO Mobility – Enterprise Mobility Management (EMM) solution (i.e., VMWare Workspace ONE, Intune, JAMF) and deploy mobile archive apps/connectors when applicable
Requirements gathering for business mobility solutions or technologies to facilitate deployment of new and/or improve maintenance of existing mobile solutions
Determine hardware, software, and resource requirements to implement and upgrade Mobile Device Management (MDM) environments based on current and forecasted customer requirements
Develop test plans and support documentation (Quick Reference Guides) to enable quality deployment of business mobility solutions
Develop on-boarding and off-boarding processes for use of mobile archiving.
Serve as technical liaison to vendors for customer MDM environment support issues
Coordinate the evaluation of mobility solution requests from the various business areas.
Understand and comply with Change Management processes for client environments
Review and evaluate mobile applications for work-flow and project activities for compliance with technology and development guidelines and standards.
Design and lead all aspects of infrastructure patches and operations, to include mobile device OS
Resolve escalated issues that arise from operations that require coordination with other teams/vendors
Develop and manage the mobile application life-cycle management process
Perform analysis, diagnose, and resolve complex problems from customers and recommend/implement the corrective solutions
Respond to incoming calls, e-mails, instant messages, and voicemails as well as ticket queues
Provide assessments of technical and operational practices based on industry standards
Establish and maintain effective, professional relationships with management, staff, and people at all levels, both internally and externally