Senior Mobility Endpoint Support Engineer
About The Position
This position supports a Tier 2/3 Endpoint Engineering and Operations team within a high-visibility federal IT environment. The selected candidate will play a key role in managing and supporting enterprise mobility solutions, ensuring secure, reliable, and scalable mobile device operations across the organization. We are seeking a Senior Mobility Endpoint Support Engineer with strong expertise in Enterprise Mobility Management (EMM) platforms, including Microsoft Intune, Jamf, and Apple Business Manager. This role is ideal for engineers who excel at troubleshooting complex issues, supporting enterprise mobile ecosystems, and collaborating across technical and business teams. You will be responsible for maintaining and optimizing mobile device management solutions, resolving advanced technical issues, and contributing to mobile technology initiatives that enhance operational efficiency and user experience.
Requirements
- Minimum of 7 years of overall IT experience
- At least 5 years of desktop or endpoint support experience using service management platforms
- At least 3 years supporting iOS/iPadOS devices in enterprise environments
- At least 3 years administering MDM/MAM solutions (Intune, Jamf, or similar)
- At least 5 years supporting Microsoft 365 applications
- Ability to work onsite during standard business hours (Monday–Friday)
- Availability for occasional weekend or overtime support as required
- U.S. Citizenship required
Nice To Haves
- Experience with Apple Business Manager and enterprise Apple device lifecycle management
- Familiarity with PKI concepts and certificate-based authentication
- Experience integrating SDKs into mobile applications
- Proficiency with scripting languages such as PowerShell, Python, JavaScript, or Swift
- Experience managing Linux systems and working in terminal environments
- Exposure to DevSecOps and IT operations tools such as Splunk and GitLab
- Experience with reporting and analytics tools such as Power BI
- Mobile application development experience
- CompTIA A+
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Technology Associate (MTA)
- Microsoft Office Specialist (MOS)
- Relevant mobility or endpoint management certifications
Responsibilities
- Providing Tier 2/3 support for enterprise mobile device ecosystems
- Configuring, managing, and maintaining EMM/MDM solutions such as Microsoft Intune and Jamf
- Supporting iOS and iPadOS devices in enterprise environments
- Troubleshooting complex mobile device, application, and connectivity issues
- Supporting Microsoft 365 applications across mobile and desktop platforms
- Diagnosing network and VPN-related issues impacting endpoint performance
- Managing and maintaining service tickets using platforms such as ServiceNow
- Developing and maintaining technical documentation, knowledge base articles, and SOPs
- Collaborating with cross-functional teams to resolve technical challenges and support business operations
- Participating in endpoint and mobility-related projects and initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
