Senior Mixed Methods User Researcher
About The Position
The Firefox User Research team champions human-centered exploration of complex problems, using evidence, data, and insight to drive decision-making. We use mixed methods research to understand business needs and uncover user insights that inform product and design strategy. In this role, you’ll serve as a research leader across the organisation, contributing to the strategic direction for how research is practised and coaching and mentoring the next generation of researchers. You will lead both evaluative and foundational studies in close partnership with product managers, designers, engineers, data scientists, and fellow researchers. You’ll apply qualitative and quantitative methods to understand users’ experiences, contexts, motivations, and behaviors, translating those findings into clear, actionable insights that shape roadmaps and strategies.
Requirements
- 4-6 years of UX research work experience in the consumer technology industry
- Significant experience leading both evaluative and generative research across multiple phases of the product development lifecycle
- Demonstrated success operating in fast-paced, agile environments, adapting to shifting priorities while maintaining research impact
- Experience applying a diverse set of qualitative methods (e.g., interviews, concept testing, usability studies) and practical experience with quantitative approaches (e.g., survey design, data analysis)
- Strong judgment in evaluating research priorities and making trade-off recommendations across multiple concurrent workstreams
- Deep, current knowledge of AI tools used in research workflows, with the expertise to evaluate their outputs critically and apply them responsibly and effectively
- Collaborative communicator, skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights
- Experienced in supporting iterative, user-centered product development, ensuring research continuously informs design and strategy
Responsibilities
- Lead mixed method user research studies across the mobile and privacy product spaces, developing research materials, executing research, and turning data into actionable recommendations
- Facilitate a user-centered design and product development process that advocates for users’ needs and perspectives
- Leverage AI tools thoughtfully across the research workflow while applying critical review to ensure outputs are accurate; contribute to the development of standards for responsible AI use in research
- Partner cross-functionally with product, design, engineering, data science, and marketing to identify high-impact research opportunities and align insights to business priorities
- Understand and incorporate complex and nuanced technical and business requirements into research
- Collaborate with Mixed Methods and Quantitative User Researchers
Benefits
- Generous performance-based bonus plans to all eligible employees
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
- Quarterly all-company wellness days where everyone takes a pause together
- Country specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
