Senior Microsoft Dynamics 365 Supply Chain & Manufacturing Consultant - Hybrid

NTT DATA Services•San Diego, CA

6d•$92,408 - $213,906•Hybrid

About The Position

We are seeking a Senior Microsoft Dynamics 365 Supply Chain & Manufacturing Consultant to join our U.S. Application Managed Services (AMS) team. In this role, you will provide functional leadership, solution architecture, and production support for enterprise Microsoft Dynamics 365 Supply Chain Management (SCM) and Manufacturing environments. Working in a post-implementation managed services environment, you will partner with client stakeholders to optimize business processes, resolve complex production issues, deliver system enhancements, and drive continuous improvement. This is an excellent opportunity for an experienced Dynamics 365 functional consultant who enjoys solving business challenges while helping clients maximize the value of their ERP investment. Experience supporting organizations in the Life Sciences, Medical Device, Diagnostics, or Manufacturing industries is highly desirable.

Requirements

Bachelor's degree or equivalent professional experience.
5+ years of hands-on Microsoft Dynamics 365 Supply Chain Management (SCM) and Manufacturing functional consulting experience.
5+ years supporting Dynamics 365 in an Application Managed Services (AMS), production support, or post-go-live environment.
Strong functional expertise in: Supply Chain Management, Production Control, Inventory Management, Procurement & Sourcing, Warehouse Management, Master Planning.
Experience designing and delivering functional solutions and system enhancements.
Experience supporting integrations with third-party applications such as WMS, TMS, EDI, MES, and ERP/financial systems.
Strong understanding of end-to-end manufacturing and supply chain business processes.
Excellent analytical, troubleshooting, and problem-solving skills.
Outstanding communication and stakeholder management abilities.
Authorized to work in the United States without sponsorship.

Nice To Haves

Experience supporting organizations in Life Sciences, Diagnostics, Medical Devices, Pharmaceutical, or Regulated Manufacturing industries.
Experience supporting global or multi-company Dynamics 365 environments.
Microsoft Dynamics 365 certifications (MB-330, MB-700, or related certifications).
Experience with: Microsoft Power Platform, Azure Integration Services, Dynamics Lifecycle Services (LCS), Dual Write, Data Management Framework (DMF).

Responsibilities

Provide functional consulting and subject matter expertise across Microsoft Dynamics 365 Supply Chain Management and Manufacturing.
Support enterprise clients in an Application Managed Services (AMS) environment, delivering high-quality post-go-live support and enhancements.
Analyze business requirements and design scalable, supportable Dynamics 365 solutions.
Lead functional solution design and collaborate with technical teams on integrations, customizations, and system enhancements.
Troubleshoot complex production issues, perform root cause analysis, and implement long-term solutions.
Support incident, problem, change, and release management activities while meeting SLA commitments.
Recommend and implement process improvements that increase operational efficiency and system performance.
Partner with client stakeholders, business users, developers, and project teams to deliver successful outcomes.
Support testing activities including regression, user acceptance, and production validation.
Develop and maintain functional documentation, solution designs, and knowledge articles.
Mentor junior consultants and contribute to continuous improvement within the AMS practice.
Ensure solutions align with Microsoft Dynamics 365 best practices, security standards, and governance requirements.