Senior Microsoft Dynamics Three Sixty Five Developer

Fathom Management LLC•Austin, TX

6d•$120,000 - $150,000•Remote

About The Position

We are seeking an experienced Senior Microsoft Dynamics 365 Developer to support enterprise Customer Service modernization initiatives for the Department of Veterans Affairs. This role is ideal for an experienced Dynamics professional who enjoys designing enterprise CRM solutions, mentoring developers, solving complex technical challenges, and delivering secure, scalable Microsoft Dynamics 365 applications. Working closely with architects, business analysts, developers, and government stakeholders, you'll help modernize mission-critical CRM capabilities that directly support Veterans across the country. Your work will directly contribute to the modernization of Department of Veterans Affairs customer service platforms by delivering secure, scalable Microsoft Dynamics 365 solutions that improve operational efficiency, automation, and Veteran engagement.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline (or equivalent professional experience).
Minimum five (5) years of hands-on Microsoft Dynamics 365 Customer Service development experience.
Seven (7)+ years of overall Information Technology experience.
Extensive experience developing enterprise CRM customizations, plugins, workflows, integrations, and automation solutions.
Strong experience with Microsoft Dynamics 365 Customer Service
Strong experience with C#
Strong experience with .NET
Strong experience with JavaScript
Strong experience with Microsoft Dataverse
Strong experience with Power Apps
Strong experience with Power Automate
Strong experience with REST APIs
Strong experience with Web Services
Strong experience with Azure Logic Apps
Strong experience with Azure Functions
Strong experience with Microsoft Azure
Strong experience with CRM Configuration
Strong experience with Solution Deployment
Strong experience with Technical Troubleshooting
Strong experience with Performance Optimization
U.S. Citizen Required
Must be able to meet VA security and suitability requirements

Nice To Haves

Federal Experience
Department of Veterans Affairs
Federal Government CRM modernization
Government digital transformation initiatives
Microsoft Dynamics 365 Certifications
Power Platform Certifications
Azure Services
Azure DevOps
Data Migration
ETL Processes
DevOps
CI/CD
Agile / Scrum
Enterprise CRM implementations within regulated environments

Responsibilities

Design, develop, customize, and enhance Microsoft Dynamics 365 Customer Service applications.
Develop custom plugins, workflows, business rules, forms, entities, and automation.
Configure Dynamics modules to support evolving business and operational requirements.
Integrate Microsoft Dynamics 365 with enterprise systems using REST APIs, web services, Azure Logic Apps, Power Automate, and Microsoft Dataverse.
Design scalable integration solutions supporting enterprise CRM modernization.
Collaborate with architects, business analysts, developers, and stakeholders to translate business requirements into technical solutions.
Mentor junior developers and promote Microsoft development best practices.
Participate in solution design, code reviews, and technical planning.
Support unit testing, User Acceptance Testing (UAT), production deployments, and release management.
Troubleshoot production issues and implement long-term technical improvements.
Optimize application performance and maintain enterprise CRM stability.
Develop technical documentation, solution designs, and operational procedures.
Ensure compliance with Microsoft development standards and security best practices.
Promote continuous improvement through reusable development patterns and automation.