Senior Microsoft Dynamics Three Sixty Five Developer
About The Position
The Senior Microsoft Dynamics 365 Developer will support enterprise Customer Service modernization initiatives for the Department of Veterans Affairs. The role involves designing enterprise CRM solutions, mentoring developers, addressing complex technical challenges, and delivering secure, scalable Microsoft Dynamics 365 applications. The developer will work with architects, business analysts, developers, and government stakeholders to modernize mission-critical CRM capabilities that support Veterans. The position contributes to modernizing VA customer service platforms through secure, scalable Dynamics 365 solutions intended to improve operational efficiency, automation, and Veteran engagement. Responsibilities include developing and integrating applications, supporting testing and production releases, troubleshooting and optimizing solutions, and documenting work while following Microsoft development standards and security best practices.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent professional experience.
- At least five years of hands-on Microsoft Dynamics 365 Customer Service development experience.
- At least seven years of overall Information Technology experience.
- Extensive experience developing enterprise CRM customizations, plugins, workflows, integrations, and automation solutions.
- Strong experience with several of the following: Microsoft Dynamics 365 Customer Service, C#, .NET, JavaScript, Microsoft Dataverse, Power Apps, Power Automate, REST APIs, web services, Azure Logic Apps, Azure Functions, Microsoft Azure, CRM configuration, solution deployment, technical troubleshooting, and performance optimization.
- U.S. citizenship required.
- Must be able to meet VA security and suitability requirements.
Nice To Haves
- Federal experience.
- Department of Veterans Affairs experience.
- Experience with federal government CRM modernization.
- Experience with government digital transformation initiatives.
- Microsoft Dynamics 365 certifications.
- Power Platform certifications.
- Experience with Azure services and Azure DevOps.
- Experience with data migration and ETL processes.
- Experience with DevOps and CI/CD.
- Experience with Agile/Scrum.
- Experience with enterprise CRM implementations in regulated environments.
Responsibilities
- Design, develop, customize, and enhance Microsoft Dynamics 365 Customer Service applications.
- Develop custom plugins, workflows, business rules, forms, entities, and automation.
- Configure Dynamics modules to support evolving business and operational requirements.
- Integrate Dynamics 365 with enterprise systems using REST APIs, web services, Azure Logic Apps, Power Automate, and Microsoft Dataverse.
- Design scalable integration solutions for enterprise CRM modernization.
- Collaborate with architects, business analysts, developers, and stakeholders to translate business requirements into technical solutions.
- Mentor junior developers and promote Microsoft development best practices.
- Participate in solution design, code reviews, and technical planning.
- Support unit testing, User Acceptance Testing (UAT), production deployments, and release management.
- Troubleshoot production issues and implement long-term technical improvements.
- Optimize application performance and maintain enterprise CRM stability.
- Develop technical documentation, solution designs, and operational procedures.
- Ensure compliance with Microsoft development standards and security best practices.
- Promote continuous improvement through reusable development patterns and automation.
Benefits
- Paid vacation, sick leave, and holidays.
- Medical, dental, and vision insurance.
- Life insurance.
- Short- and long-term disability insurance.
- 401(k) retirement plan with company match and immediate vesting.
- Military leave.
- Professional training and development.
- Tuition reimbursement.
- Employee wellness program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
