Senior Microsoft 365 Engineer

DXC Technology • TWCNB - Teleworker/Offsite - CAN -NB, NB

1d • Hybrid

About The Position

We are seeking a Senior Microsoft 365 Engineer to support the run and maintain operations of a large enterprise Microsoft 365 environment. This role focuses on operational stability, governance-aligned administration, and incident resolution across core Microsoft 365 services within a managed services model. The ideal candidate brings deep hands-on experience with Microsoft 365, strong operational discipline, and the ability to support complex environments in a 24x7 enterprise setting.

Requirements

• 5+ years of enterprise Microsoft 365 administration experience.
• Strong expertise in Exchange Online, Teams, SharePoint Online, and OneDrive.
• Experience supporting large user environments (thousands of users).
• Solid understanding of Microsoft 365 security fundamentals (EOP, MFA).
• Familiarity with ITIL processes (Incident, Problem, Change).
• Experience working in a managed services or outsourcing environment.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work calmly and effectively during high-impact incidents.

Nice To Haves

• Microsoft certifications (e.g., MS‑102, MD-102, MS‑700 )
• Experience in regulated industries (healthcare, public sector, finance)
• Power BI operational reporting experience
• Prior experience acting as a Delegated or Global Administrator

Responsibilities

• Administer and support Microsoft 365 services, including: Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams (chat, meetings, calling), Office applications (Word, Excel, PowerPoint, Outlook, OneNote)
• Provide incident triage, troubleshooting, and resolution as part of a 24x7 support model.
• Monitor tenant health and respond to Microsoft 365 service alerts and outages.
• Act as a senior escalation point for complex Microsoft 365 issues.
• Manage Teams and collaboration services in alignment with governance standards (ownership, guest access, quotas).
• Administer email security and compliance via Exchange Online Protection (EOP).
• Configure and support Multi-Factor Authentication (MFA) and related access controls.
• Support legal and compliance activities such as Legal Hold and eDiscovery access provisioning.
• Participate in change management, service requests, audits, and operational reporting.
• Collaborate with service managers, client stakeholders, and Microsoft support teams.
• Maintain accurate documentation of incidents, changes, and configurations.

Benefits

• Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
• DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed