Senior Merchandising Manager

Udemy • Quinte West, ON

29d • $130,000 - $162,000 • Hybrid

About The Position

Coursera and Udemy have merged, creating a leading global platform for skills development in the AI era. This union enhances our capacity for AI-driven innovation and influences how individuals acquire skills during a period of significant change. Udemy, an AI-powered skills acceleration platform, is transforming professional development worldwide. It offers on-demand, multilingual content and real-time innovation to deliver personalized learning experiences, enabling organizations to scale workforce development and individuals to build relevant technical, business, and soft skills. Thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, utilize Udemy Business for enterprise solutions to cultivate agile, future-ready teams. Udemy operates globally with headquarters in San Francisco and hubs in the US, Australia, India, Ireland, Mexico, and Türkiye. The recent combination with Coursera solidifies its position as a comprehensive skills development platform.

Coursera + Udemy offers flexible work arrangements, including remote, in-office, and hybrid options. As a globally distributed team, we convene intentionally for collaboration, complex problem-solving, and key milestones, fostering opportunities for team synergy. This role presents an opportunity to make a global impact, scale unique products across Coursera + Udemy, and advance your career.

Requirements

• Bachelor's degree in Business, Marketing, Analytics, or a related field, with 7+ years of experience in digital merchandising, e-commerce, category management, growth, marketplace strategy, or a related discipline.
• Demonstrated success developing merchandising strategies that drive measurable improvements in learner engagement, conversion, retention, and revenue.
• Strong experimentation mindset with experience designing A/B tests, interpreting results, and translating insights into scalable merchandising improvements.
• Exceptional analytical skills with experience using customer insights and performance data to prioritize opportunities and inform strategic decisions.
• Experience partnering cross-functionally with Product, Engineering, Design, Marketing, Analytics, and Data Science to deliver customer-centric solutions.
• Strong commercial acumen with the ability to balance learner experience, marketplace dynamics, and business objectives.
• Excellent communication and stakeholder management skills, with a demonstrated ability to influence across functions and levels of the organization.
• Experience with digital analytics, experimentation, and merchandising platforms such as Amplitude, Tableau, Optimizely, Adobe Analytics, Contentful, or similar technologies.

Responsibilities

• Lead merchandising initiatives across key consumer surfaces, including homepage, navigation, browse, search, course pages (XDP), hubs, recommendation modules, and promotional placements.
• Partner with Category Managers to amplify strategic content launches, priority categories, seasonal campaigns, and business initiatives through thoughtful merchandising and content placement.
• Collaborate with Product and Engineering to define and enhance merchandising capabilities, including curated collections, candidate pools, business rules, personalization, and scalable merchandising tools.
• Design, execute, and analyze merchandising experiments to validate hypotheses, improve customer experiences, and optimize business outcomes.
• Analyze learner behavior, customer journeys, merchandising performance, and marketplace trends to identify opportunities for improved discovery, conversion, and expansion.
• Develop merchandising frameworks that balance learner needs, commercial priorities, editorial curation, and algorithmic recommendations to deliver the best customer experience.
• Partner across Udemy and Coursera teams to identify strategic cross-sell and upsell opportunities that introduce learners to complementary products, subscriptions, certificates, degrees, and learning experiences across the combined ecosystem.
• Help establish merchandising best practices, operating models, and measurement frameworks that enable the Category Management organization to scale merchandising capabilities over time.

Benefits

• Full access to Udemy courses
• Monthly UDay to invest in yourself
• Budget for professional development
• Equity
• Benefits vary by region, with specific pages for Australia, India, Ireland, Mexico, Turkiye & US benefits.
• Protection and care for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Senior