Senior Mentor REGIONS Staff Secure Program

Community Partners in Action • Hartford, CT

7d • $28 - $28 • Onsite

About The Position

The Senior Mentor works in the REGIONS Staff Secure Program, a residential treatment program in Hartford, Connecticut, serving up to eight male youth. The program provides a home-like, trauma-informed, culturally responsive, gender-specific, linguistically appropriate, strengths-based, relationship-driven environment intended to support youth’s social, physical, and emotional well-being. Its treatment approach is individualized and aims to help youth develop a positive self-image, coping skills, confidence, positive relationships, and behavioral changes that support successful community re-entry.

The Senior Mentor supervises shift operations and Youth Mentors, makes decisions related to youth safety, and directly supervises youth in daily activities, including school and groups. The role helps maintain a safe and inclusive environment, implements program policies, completes required documentation and safety checks, and supports youth treatment plans and therapeutic programming. The Senior Mentor may assume program operational responsibilities when the Program Manager and Assistant Program Manager are absent.

The role requires a valid Connecticut driver’s license and reliable transportation, including the ability to transport clients to appointments and into the community. Candidates must be able to obtain medication and Safe Crisis Management certification and complete approximately seven weeks of pre-service training followed by facility shadowing. Training includes suicide prevention, CPR, First Aid, Safe Crisis Management, and approved restraint techniques. The position carries a possible risk of injury from assaultive or abusive juveniles and exposure to communicable diseases. Evening and/or night shifts, weekends, holidays, and likely mandatory overtime are required.

Requirements

• Bachelor’s degree and experience working with at-risk or court-involved adolescents, residential treatment programs, and demonstrated supervisory experience; equivalent experience and training may be considered, particularly specific experience in a juvenile residential program.
• Knowledge of the juvenile justice system and operation of juvenile residential programs.
• Understanding of gender-specific, trauma-informed, culturally responsive, and linguistically appropriate issues and needs.
• Strong interpersonal, communication, emotional intelligence, decision-making, and crisis-management skills.
• Ability to interact effectively with a multicultural population.
• Belief that people can change and that individuals in need deserve quality services and an opportunity to succeed.
• Valid Connecticut driver’s license and reliable transportation.
• Ability to transport clients to appointments and into the community.
• Capacity to become medication and Safe Crisis Management certified.
• Ability and willingness to work evening and/or night shifts, weekends, and holidays; mandatory overtime is likely.
• Ability to attend and pass all phases of approximately seven weeks of pre-service training followed by facility shadowing.
• Regular, reliable attendance and punctuality.

Nice To Haves

• Bilingual Spanish/English ability is preferred.
• Applicants with lived experience are encouraged to apply.

Responsibilities

• Provide supervision of shift activities, including guidance and assistance to Youth Mentors.
• Make operational decisions regarding youth safety.
• Assist the Program Manager and/or Assistant Program Manager as required.
• Directly supervise youth during daily activities, including school and groups.
• Maintain a safe, strengths-based, gender-responsive, trauma-informed, linguistically appropriate, and culturally sensitive environment.
• Promote respect, empathy, mutual support, and belonging, and work to eliminate unconscious bias and discrimination.
• Implement agency and program policies and procedures governing facility operations and compliance.
• Ensure required logs, incident reports, inspections, and forms are completed.
• Supervise, train, coach, develop, and evaluate Youth Mentors.
• Assume operational responsibilities for the program when the Program Manager and Assistant Program Manager are absent.
• Oversee proper use of equipment and program property.
• Meet regularly with management and staff to clarify operational policies and procedures and review programming.
• Maintain accountability for youth locations at all times.
• Mediate and resolve youth problems using relational and strengths-based practices and applicable policies and procedures.
• Use approved verbal and/or physical intervention skills as necessary; de-escalate and use restraint techniques when needed to address risk of harm to self or others, while following restraint restrictions and communicating with necessary parties.
• Use program behavior-motivation procedures as needed.
• Initiate the Egregious Behavior Protocol when needed after hours.
• Monitor youth visits and maintain professional boundaries with youth and their families or visitors.
• Facilitate groups and conduct therapeutic programming under the supervision of the Rehabilitation Therapist.
• Reinforce each youth’s individual treatment plan.
• Model pro-social behavior for youth and staff and maintain professional boundaries with staff, youth, and providers.
• Conduct formal and informal counts and internal and external facility security and safety checks.
• Complete pre-post assignments and ongoing required training.
• Conduct investigations as required.
• Apply knowledge of universal precautions and issues related to communicable disease risks.
• Conduct pat-downs of youth and visitors to maintain security.
• Maintain regular, reliable attendance and punctuality.
• Perform other duties as required.
• Transport clients to appointments and into the community.

Benefits

• Medical, dental, and vision insurance for employees working at least 25 hours per week, with eligibility after 60 days of employment.
• Eligibility to participate in a 401(k) plan after 60 days of employment.
• Employer-paid basic life, accidental death and dismemberment, short-term disability, and long-term disability coverage for employees working at least 25 hours per week.
• Voluntary critical illness, identity theft protection, pet insurance, prepaid legal services, personal accident insurance, supplemental short-term disability, and whole life insurance.
• Generous vacation, personal, and sick leave.
• 13 paid holidays each year.
• Access to an Employee Assistance Program.
• Supportive workplace focused on employee health, wellness, and meaningful work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior