Senior Member Services Officer (6 month fixed term)

Capricorn • Perth, WA

8d • Hybrid

About The Position

As a key point of contact for our Members, this role is focused on delivering an exceptional service experience through the timely and accurate resolution of account queries and effective case management. You will play an important part in building trust, confidence and long term relationships by ensuring Members feel supported, informed and valued at every interaction.

Requirements

• Strong customer service mindset with the ability to resolve queries efficiently and professionally
• Intermediate proficiency in the Microsoft Office suite
• Well developed problem solving skills with the ability to assess information and identify appropriate solutions
• Clear and confident communication skills, with strong attention to detail
• A minimum of 2 years’ experience in a customer service–focused role (essential)
• Experience managing customer enquiries, account queries or case management in a fast paced environment is highly regarded

Nice To Haves

• Exposure to basic accounting principles (desirable)
• Completion of Year 10 High School Certificate or equivalent (preferred)
• Customer Service Certificate or similar qualification (desirable)

Benefits

• Work flexibility – We’re all unique, and so are the ways in which we work. We have Hybrid (2 days working from home) written into our policy.
• Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.
• Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work.
• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
• Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED