Senior Meeting & Events Manager

Industrious•New York, NY

2d•$95,000 - $105,000

About The Position

Experience by Industrious is a workplace hospitality brand launched by CBRE. This role owns the commercial performance of a building's bookable spaces, managing inbound bookings, developing outbound sales strategy, local marketing, and setting service standards. It's a sales role with a hospitality focus, requiring active business growth within a building, pipeline tracking, lead conversion, and relationship building with clients. The ideal candidate understands that every event is an opportunity to showcase the building's capabilities.

Requirements

5+ years in event sales and operations.
Event sales experience: managed a booking pipeline, worked against revenue targets, and understood the difference between a warm lead and a closed deal.
Hospitality or venue operations background: experience running smooth events from pre-event setup through post-event wrap, under pressure.
CRM fluency: Experience with Tripleseat or a comparable event management platform.
Strong client communication skills: write and speak clearly, respond quickly, and manage client expectations with confidence and warmth.
Stakeholder coordination: worked across catering teams, AV vendors, and building management to deliver seamless events.

Responsibilities

Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.
Refine and execute the local marketing plan and create local marketing collateral.
Manage meeting and event leads and bookings end to end through Tripleseat.
Conduct site tours, manage room flips, and check in bookings daily.
Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting.
Maintain a database of recurring vendors for ancillary event needs.
Ensure digital booking methods are up to date and functioning.
Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time.
Actively survey occupiers post-event and share feedback.
Keep a detailed won/lost tracker and lead source log in Tripleseat.
Learn AV troubleshooting and help clients connect to in-room systems seamlessly.
Manage third-party AV vendors to ensure equipment is always operational.
Champion Industrious service standards and hospitality principles.
Model and deliver on any new hospitality standards.
Communicate and resolve issues confidently, empathetically, and professionally with all building stakeholders.
Submit financial and engagement reporting on time and to standard, including the annual business plan and quarterly asset management recaps.
Monitor trends on a regular cadence so internal teams and asset managers can understand the business and adjust when needed.
Manage amenity budgets.
Build clear systems and procedures that set the team up for success when you're not there.
Consistently find ways to improve processes and operations.
Support marketing teams in keeping collateral and experiences on-brand.
Support leasing teams in showcasing building amenities.
Deploy customer sentiment surveys and create action plans for any detractors.
Oversee ordering, restocking, receiving, and inventory of amenity supplies.
Keep all amenity spaces spotless at all times.
Document and escalate maintenance and facilities issues through proper channels.
Maintain clean, organized supply closets.