Meeting & Events Coordinator

JLL•Chicago, IL

2d•Onsite

About The Position

As a Meeting & Events Coordinator at JLL, you'll be at the heart of creating exceptional workplace experiences that bring people together and leave lasting impressions. This role is about more than logistics—it's about crafting moments that matter for our clients and their teams. You'll manage the full lifecycle of meetings and events, from initial consultation through flawless execution and post-event analysis, ensuring every detail reflects our commitment to excellence. We believe the most effective teams are built when everyone is empowered to thrive, and you'll see this philosophy come to life as you collaborate with clients, vendors, and colleagues to deliver seamless events. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this daily as you partner with internal business partners and stakeholders across all levels of the organization.

Requirements

High school diploma or GED equivalent
1-2 years of experience in event planning, project management, hospitality, or a related field
Exceptional customer service skills with a passion for hospitality and creating memorable client experiences
Excellent time management and verbal/written communication skills with the ability to communicate professionally across all organizational levels, including C-suite executives
Proven ability to multi-task in a fast-paced environment while managing multiple priorities and delivering results
Highly collaborative with strong interpersonal skills, initiative, integrity, and good judgment
Flexible scheduling availability for early morning and evening event support, with weekend availability as event schedules require

Nice To Haves

Bachelor's degree or proven experience as an event planner or organizer
Proficiency in Google Suite applications and Slack
Certified Meeting Professional (CMP) or similar industry certification
Experience coordinating workplace events in a corporate or professional services environment
Familiarity with event technology platforms and virtual/hybrid event best practices

Responsibilities

Serve as the primary point of contact for clients, consulting on event needs including space requirements, physical setup, audiovisual support, and hospitality services while responding to requests in accordance with established Service Level Agreements
Manage the end-to-end event lifecycle from intake through completion, including triaging incoming requests, evaluating space availability and resource alignment, coordinating with internal business partners to gather information, and proposing alternatives when needed
Execute simple and complex meetings and events, handling all operations, functions, and logistics including venue scheduling using client software systems, coordinating shipments and guest lists, and troubleshooting setup issues to ensure seamless delivery
Coordinate Certificate of Insurance (COI) administrative support by requesting and collecting documentation from vendors, submitting and tracking COIs through compliance platforms, and maintaining organized records while notifying stakeholders of any compliance gaps
Provide basic audiovisual support including microphone setup, sound system activation, and plug-and-play computer connections to enhance the attendee experience
Utilize ticketing systems including Corrigo, Google Calendar, Social Tables, Slack, and Google Workspace to document and manage event programs, logging all activities, requests, and issues accurately in designated client systems
Conduct pre-event planning kick-off calls, serve as day-of point of contact, facilitate post-event debriefs, document lessons learned, review survey feedback, and identify service enhancement opportunities to drive continuous improvement