Senior Medical Secretary - Cancer Center - Huntington

NYU Langone Health • Huntington, NY

9h • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care across various medical and surgical specialties. As a major regional healthcare resource, we are deeply committed to medical education and research, providing a full spectrum of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values, fostering an environment where talented faculty, staff, and students of all identities can thrive. We embrace inclusion, valuing individual skills, ideas, and knowledge. This role performs office duties to support general medical office activities, aiming to relieve medical professionals of clerical and administrative tasks and maintain an efficient operation.

Requirements

• HSD
• Three years of medical clerical experience
• Prior physician practice experience (preferably in an orthopedic or sports medicine setting)
• Knowledge of medical terminology
• Knowledge of word processing, database, and spreadsheets
• Excellent organizational skills
• Excellent communication skills
• Excellent interpersonal skills
• Ability to effectively communicate with all levels of the organization

Nice To Haves

• Experience with Excel
• Experience with PowerPoint
• Experience with MS Access
• Experience with MS Outlook
• Experience with Wordperfect

Responsibilities

• Provides reception assistance, including greeting patients, answering calls, and directing requests.
• Screens telephone callers professionally and handles calls, takes messages, or directs callers appropriately.
• Schedules routine appointments and follow-ups for visits and procedures that do not require pre-authorization or have already been pre-authorized.
• Prepares the daily schedule.
• Responsible for patient check-in and check-out.
• Gathers all patient demographic data and materials from patients or their representatives.
• Obtains insurance information, verifies eligibility electronically, takes pictures, and instructs patients to use Patient Secure.
• On subsequent visits, verifies demographic information and makes necessary edits.
• Collects and ensures patients sign relevant documents (HIPAA, MSPQ, ABN, etc.).
• Follows up with patients, physician offices, etc., to gather missing data for intake completion or refers to senior staff.
• Scans necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors the intake work queue for timely completion.
• Refers patients with insurance coverage questions or financial concerns to the Business Office Associate based on established criteria.
• Maintains cooperative and professional relationships with physicians, nurses, and office/clinical staff.
• Types routine material such as forms, letters, and envelopes accurately and neatly.
• Writes materials clearly and legibly.
• Answers patient questions to ensure understanding and satisfaction, or refers them to senior staff.
• Maintains confidentiality of privileged information.
• Maintains and receives organized and up-to-date files for the area, completing filing according to departmental procedures.
• Sorts and distributes documents and forms for the area section according to content and departmental procedures.
• Logs in materials with respect to time and date when applicable.
• Processes incoming and outgoing documents, securing appropriate signatures and forwarding them to the correct destination.
• Maintains copies for files.
• Faxes documents in accordance with departmental procedures.
• Maintains supplies and cleanliness of the workspace, restocking as needed, and notifying the supervisor of shortages.
• Prepares simple, routine memoranda, letters, labels, correspondence, and other documents as needed.
• Reviews work for accuracy and completeness.
• May maintain a routine calendar and assist in basic conference preparation.
• Maintains workload statistics and other data for departmental records, recording statistics at designated intervals.
• Follows instructions from the supervisor and prepares information neatly.
• Primarily responsible for taking patient phone calls and scheduling over the phone.
• Schedules appointments for visits, procedures, and follow-ups.
• Collects patient demographic data, electronically verifies insurance eligibility, coordinates pre-authorizations, takes medical history, and assigns appointments based on physician, procedure, and insurance coverage.
• Post-appointment, coordinates inter-departmental scheduling for specialist visits, scans, and procedures in accordance with insurance coverage and physician directives.
• Collaborates with other Medical Center areas and insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures, ensuring patient eligibility.
• Responsible for Pre-Authorizations and Certifications of surgical procedures.
• Ensures appropriate procedure and diagnosis coding is used in pre-certification and verification, questioning physicians for accuracy and completeness.
• Responsible for scheduling appointments for surgery and infusion procedures.
• May delegate and oversee the work of less senior staff.
• Reviews the work of less senior staff.
• Assists with the completion of special projects, reports, and activities, ensuring accuracy and completeness of information.
• Brings problems or questions to the supervisor's attention.
• Submits data to the supervisor neatly and well-written.
• Maintains physician patient schedules, patient procedure schedules, appointment calendars, and Operating Room Schedules.
• Performs other related duties as needed by providers and supervisors.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED