Outpatient Senior Medical Receptionist

Trinity Health•Latham, IL

4d•$19 - $24•Onsite

About The Position

This is a full-time, day shift opportunity for a Senior Registration Associate (Medical Receptionist) in Latham, NY, at a new Primary Care office. The role involves performing and coordinating clerical duties for the efficient and service-oriented operation of a medical practice, aligning with the mission and core values of St. Peter's Health Partners Medical Associates. The position requires leadership qualities and a focus on patient care and revenue cycle metrics.

Requirements

Strong leadership skills required.
High School Diploma/Equivalent Required.
Demonstrated proficiency with Microsoft Office products and other computer applications.
Demonstrated experience with delivering successful customer service.
Demonstrated experience with handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 lbs.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Perform and coordinate front-end functions including scheduling and registration, check-in, check-out, charge entry/claims, and end-of-day processes.
Manage daily staffing needs in coordination with office and float pool managers.
Serve as a mentor and role model to colleagues.
Schedule patient appointments to maximize patient access.
Handle all incoming calls and direct them appropriately.
Register patients, obtain necessary consent forms, and collect patient demographic data.
Collect co-pays, document monies collected, and generate patient receipts.
Act as a liaison between patients and clinical staff, monitoring for delays and informing patients.
Schedule all follow-up appointments, including ancillary and/or diagnostic tests.
Obtain pre-authorizations for diagnostic testing and referrals for specialist office visits.
Consistently and accurately pass charges in accordance with office policies and procedures.
Process information daily to electronically file into the Electronic Medical Record accurately.
Maintain patient confidentiality and adhere to HIPAA regulations.
Work cooperatively with all team members to ensure quality patient care.
Communicate respectfully and effectively with providers, clinical staff, colleagues, and managers.
Cross-cover other areas as needed.
Ensure distribution of work throughout the team is sufficient to meet daily schedules.
Display leadership qualities.