Senior Medical Director People & Culture and CPMG Compliance Program

Colorado Permanente Medical Group • Denver, CO

2d • Hybrid

About The Position

The Senior Medical Director, People & Culture and CPMG Compliance Program serves as a strategic enterprise partner to KPMF leadership, shaping and advancing an integrated, organization-wide clinician employee relations, performance management, and compliance strategy that supports organizational priorities, mitigates risk, strengthens leadership accountability, and promotes a consistent, high-performing clinician workforce. As the leader of clinician-focused HR and compliance services, the Senior Medical Director, People & Culture and CPMG Compliance Program works closely with the KPMF to set standards and deploy an integrated clinician employee relations, performance management, and compliance strategy that advances organizational priorities, promotes consistency, and strengthens leadership accountability. The role is responsible for planning, developing, implementing, and evaluating strategies that proactively mitigate high-risk regulatory and employee relations issues, support effective execution across the organization, and ensure clinician workforce practices are aligned with organizational standards, operational needs, and long-term business objectives. The Senior Medical Director, People & Culture and CPMG Compliance Program, coordinates clinician-specific support in the market with the Market EMD, KPMF VP, Human Resources, and KPMF Physician HR Role (will develop once this role is created for the KPMF) for services including, but not limited to, clinician professional development, wellness, and culture support. This leader leads the CPMG compliance program, ensuring ongoing adherence to all relevant employment regulations, inclusion initiatives/supervision, and clinical HR standards, thereby supporting the delivery of high-quality, patient-centered care. Regularly assesses compliance risks, conducts internal audits in collaboration with KFHP-CO Compliance, and drives a culture of integrity and accountability across clinician operations. The Senior Medical Director partners closely with the KPMF recruiting and practice performance teams as well as KPMF’s benefits team and CPMG’s compensation team as needed to ensure an effective total rewards strategy and promote a values-driven culture. This position directs and/or partners in the oversight of clinician employee activities, directs and/or partners on complex HR investigations, oversees complex reporting of PMG employee information and external benchmarks, and directs activities and initiatives to ensure continued regulatory compliance for multiple business functions.

Requirements

• Medical Degree MD, DO, with experience in a health care business leadership role not including required experience below.
• Completion of approved residency program.
• Minimum Current unrestricted appropriate Colorado State license, e.g., physician license.
• Credentialed by KPCO Colorado Permanente Medical Group Shareholder in Good Standing
• Board Certified by ABMS or member of ACPE or another appropriate accreditation
• Meets CPMG performance standards for quality, service, access, coding and documentation.
• Maintains Board Certification and seeks to maintain knowledge of major advances in the practice of medicine and within specialty area.
• Minimum five (5) years of progressive leadership experience, including at least 2 years formal supervisory experience.
• Bachelor's degree in human resources, business, social science, public administration, health services or related field or equivalent work experience in a directly related field (Current or previously held leadership positions can count toward this requirement)
• Minimum eight (8) years of experience of human resources or in health services, business operations with a significant focus on human resources, or related discipline
• Must take the Society Human Resource Management-Senior Certified Professional exam within one (1) year of start date
• Minimum two (2) years leadership experience in care delivery operations
• Highly respected and credible clinician and leader
• Demonstrated excellent verbal and written communication skills
• Two (2) years’ experience in medical group and physician HR
• Two (2) years organizational development experience.
• Society Human Resource Management-Senior Certified Professional eligible (work history of at least three (3) years performing strategic level HR/HR-related duties)
• Five (5) years’ experience working cross-functionally across departments, functions, or business lines.
• Five (5) years of health care experience.
• Four (4) years’ experience managing operational or project budgets.

Nice To Haves

• MBA, MHA, or MPH – health administration or related field.
• Master's degree or additional training in Human Resources, Business, Social Science, Public Administration, Operational Excellence, leadership, OD/OE, & culture shaping.
• Human Resources Professional Certification (e.g. SHRM-SCP or SPHR-CP).
• Professional Coaching Certification

Responsibilities

• Ensures the development of effective clinician employee relations strategies that align and support a sustainable clinician employee relations program.
• Develops implementation of action plans and methods for monitoring progress on the strategy.
• Applies effective interpersonal and formal presentation skills and builds trust with key stakeholders to influence optimal organizational outcomes.
• Guides problem resolution to issues related to clinician employee relations.
• Ensure strategies are considered in the context of the changing environment, the workforce and current regional realities.
• Ensure compliance with all medical group bylaws and policies, liaison with PMG Board on ongoing policy development, improvement, and compliance.
• Serves as HR representative for all medical group policies referencing “HR” or “VP HR”.
• Serves on the Compliance Oversight Committee to monitor, review, and ensure that CPMG adheres to all relevant legal, regulatory, and ethical standards.
• Acts as an internal governing body that protects CPMG from legal penalties, financial loss, and reputational damage.
• Responsible for clinician talent review and advising PMG Board of Directors on shareholder approval process
• Strategic consultant to care delivery leadership team on matters including clinician and care delivery team change management
• As a leader of a team, demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business needs.
• Provides counsel to executive/senior leaders and managers regarding the interpretation and application of compliance requirements of labor and/or regulatory laws.
• Provides consultation, guidance and coaching to executive/senior leaders and managers for complex, sensitive and high-risk clinician employment related matters.
• Directs and/or partners in the oversight of clinician employee relations activities by ensuring team members provide specialized consultation on clinician employee relations (e.g., performance management, employee discipline issues); analyzing and reviewing research and providing recommendations and assistance on employment related regulations both at the State and Federal level; serving as a point of advice, problem resolution, and facilitation for escalated employee relations issues; advising employees and management regarding employee relations policies, procedures, and documentation; managing the research, identification and analysis of employee relations concerns; managing arbitration and negotiation efforts; and defining problem resolution strategies.
• Directs and/or partners on complex HR investigations involving clinicians based on standard KP or negotiated labor practices by overseeing the collection and analysis of quantitative and qualitative data; conducting interviews on escalated issues; reviewing and evaluating research on key business issues; ensuring the creation of appropriate documentation; and evaluating and recommending corrective action plans for substantiated allegations.
• Oversee complex reporting of Company employee information and external benchmarks by reviewing, and interpreting reports and analyses; identifying key insights to develop solutions for diverse HR issues; and partnering in the design and implementation of new metrics or reports.
• Directs activities and initiatives to ensure continued regulatory compliance for multiple business functions by staying abreast of, interpreting, and designing strategy around regulatory changes; determining the impact of changes to the business; providing direction on implementation of changes throughout the business; and providing regulatory input before and during inspections to minimize the risks of future non-compliance.
• Serves as a strategic partner with executive/senior leaders to influence and guide the development and deployment of strategies, programs, policies, and procedures by reviewing organizational data and processes to identify impact of trends, root causes, and potential solutions to HR issues; delivering data driven recommendations on HR efforts; partnering with leaders to ensure solutions are aligned with both HR and business objectives; evaluating HR impact in consideration of changing business strategies; and overseeing relationships between HR Centers of Excellence and business stakeholders.
• Ensures human resources support activities are aligned with the overall business strategy by overseeing the execution of support to internal and external stakeholders on diverse HR specialties; reviewing and approving human resources activities; identifying and leveraging additional resources and expertise; and ensuring human resources activities are fully documented.
• Advises on the implementation of organizational change efforts by identifying requirements; assessing information to identify solutions to obstacles and mitigating risks; consulting with and communicating change management strategy to internal and external stakeholders and vendors; providing input in the creation or revision of change management plans; developing communications; communicating regional differences at a national level; and monitoring ongoing impact of organizational changes or efforts on employees.
• Oversee and manage the CPMG Compliance program, providing regular reports to the CPMG Board of Directors and ensuring full alignment with internal audit functions and external regulatory requirements.
• Partners with Market HR Leadership Team to ensure the delivery of high-quality, timely and responsive services aligned to the goals of the enterprise.
• Evaluates the effectiveness of services and recommends modifications/changes for areas of responsibility based on client feedback.
• Promotes a culture of integrity, inclusion, and ethical practice across clinician services.
• Acts as a visible role model for Kaiser Permanente’s Code of Ethical Conduct (Principles of Responsibility) and ensures culturally sensitive HR services are delivered at every level.
• Partners with KFHP to ensure medical staff meets KFHP-CO regulations and external regulatory requirements.
• Supports the KPMF recruiting team as needed with market specific recruiting activities.
• Other duties as assigned.

Benefits

• The total FTE allocated for this role is 0.55 Administrative and 0.45 Clinical FTE.
• This offer is for a three-year leadership term per the CPMG Administrative Role Eligibility Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree