Senior Mechanical Engineer

Otis•Bloomfield, CT

5d•Onsite

About The Position

The Otis Service Center is seeking a hands-on Senior Mechanical Engineer to support internal departments and North and South America field service and maintenance teams. The engineer will support projects involving assigned elevator component areas, based on experience and business needs. The role includes troubleshooting mechanical and electromechanical systems, developing repair and replacement solutions, managing technical documentation, and supporting the manufacture and supply of current-production and legacy parts. The position provides technical ownership of moderately sized and complex projects and involves collaboration with field mechanics, engineering, supply chain, customer service, modernization, assembly, machine shop, warehouse, suppliers, and other stakeholders. Work includes on-site surveys, field pilot testing, remote troubleshooting, and approximately 10% travel. The successful candidate will bring relevant mechanical engineering education and experience, hands-on troubleshooting and engineering skills, and the ability to lead technically complex projects across functions. The role also requires knowledge of engineering design and drafting, technical documentation, and common engineering software. Applicants must be authorized to work in the U.S. now and in the future without sponsorship.

Requirements

Bachelor's degree in Mechanical Engineering with 8 or more years of relevant engineering experience, or a Master's degree in Mechanical Engineering with 6 or more years of relevant engineering experience; equivalent relevant technical education and substantial engineering experience may be considered.
Hands-on experience troubleshooting, analyzing, designing, testing, or supporting mechanical or electromechanical components and systems.
Demonstrated ability to independently lead moderately sized, technically complex projects and coordinate work across functions.
Strong analytical, root cause analysis, and problem-solving skills.
Ability to perform and document engineering calculations and translate results into practical recommendations.
Knowledge of design and drafting practices, geometric dimensioning and tolerancing, materials, manufacturing processes, fits, and tolerances.
Excellent organizational, time management, technical writing, and communication skills.
Self-motivated and results-driven, with strong attention to detail and the ability to manage multiple priorities.
Ability to work effectively as both an independent contributor and a collaborative team member.
Proficiency in Microsoft Word and Excel and experience with 3D modeling and drafting software such as PTC Creo and AutoCAD.
Ability to use approved AI tools responsibly to improve day-to-day engineering productivity.
Ability to travel approximately 10%.
Authorization to work in the U.S. now and in the future without sponsorship.

Nice To Haves

Experience in the elevator, escalator, repair, service, or manufacturing industry.
Knowledge of elevator mechanical components and systems, including rotating equipment, bearings, sheaves, power transmission, traction machines, hydraulic systems, or electric motors.
Experience with supplier relations, part qualification, quality issue resolution, and legacy component replacement.
Experience creating field service documentation, engineering drawings, work instructions, SPLs, or TIPs.

Responsibilities

Diagnose mechanical and electromechanical component and system issues and develop practical, field-ready recommendations.
Support field mechanics and field engineers with troubleshooting, repair, replacement, installation, and maintenance of elevator and escalator components and systems.
Investigate field and public incidents and perform root cause and corrective action analysis (RRCA).
Plan and conduct jobsite surveys, testing, and field pilot activities.
Apply engineering calculations, design practices, and test methods to evaluate components and proposed solutions.
Lead moderately sized and complex multidisciplinary projects from definition through implementation or release.
Develop engineering solutions for obsolete components and newly identified service needs.
Create product repair, replacement, and upgrade solutions using sketches, concepts, field information, and technical requirements.
Coordinate project activities, risks, schedules, testing, documentation, and stakeholder communication.
Provide input to improve department processes and the collection of data related to engineering work, time, and value delivered.
Present technical findings, recommendations, and project status to engineering and business stakeholders.
Support manufacturing and contract engineering of current-production and legacy parts.
Provide engineering support to supply chain, customer service, modernization, assembly, machine shop, and warehouse departments.
Resolve part quality issues and work with suppliers and internal teams on corrective actions.
Create work instructions for the production, inspection, repair, and assembly of parts and systems.
Provide stocking recommendations for new and existing parts and support efforts to reduce cost and lead time.
Participate in Change Notice reviews with the Otis New Equipment organization.
Create and update Spare Parts Leaflets (SPLs), Technical Information Publications (TIPs), and engineering drawings of parts and assemblies.
Create tools, parts, test plans, and technical documents for field repair, installation, and maintenance of Otis and competitor equipment.
Provide technical guidance and training to peers, mechanics, and field engineers.

Benefits

401(k) plan with a generous company match and automatic retirement contribution.
Comprehensive medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits, as well as adoption assistance.
Tuition reimbursement program.
Service anniversary recognition and spot performance bonus opportunities.
Training and resources for building leadership and capabilities.
Employee Scholar Program sponsorship for colleagues pursuing degrees or certification programs.