Senior Matter Mobility Specialist
About The Position
The Senior Matter Mobility Specialist serves as the operational lead for the firm's Matter Mobility program, ensuring consistent execution, governance, and continuous improvement of Matter Mobility processes. This role provides day-to-day oversight on complex projects, coordinates workflow among team members, and serves as the primary subject matter expert for the movement of client information across approved repositories. The Matter Mobility Lead is responsible for overseeing all aspects of the Matter Mobility process, ensuring imports, exports, and internal client data movements are completed accurately, securely, and in compliance with firm policies and Information Governance standards. This role serves as the operational lead for Matter Mobility initiatives, coordinating projects from planning through completion while managing priorities, assigning work, and balancing team workloads to ensure timely and high-quality service delivery. The Matter Mobility Lead provides guidance, mentorship, and technical support to Matter Mobility Specialists, acting as the primary resource for complex workflows, troubleshooting, and operational questions. The position monitors quality control efforts, develops and enhances policies and procedures, and identifies opportunities to improve efficiency, consistency, and governance across the function. Working closely with attorneys, administrative teams, General Counsel, Information Technology, Applications, and other business units, the Matter Mobility Lead facilitates the secure and compliant movement of client information and leads cross-functional projects involving repository governance, data migrations, attorney transitions, large-scale client transfers, and other strategic initiatives. Additionally, this role identifies operational risks, recommends process improvements, tracks project and performance metrics, supports staff training and onboarding efforts, and serves as the escalation point for complex Matter Mobility requests requiring advanced technical expertise and operational decision-making.
Requirements
- High school diploma or equivalent.
- Five or more years of experience in records management, information governance, legal operations, litigation support, document management, information technology support, or a related function within a law firm or professional services environment.
- Experience handling confidential client information.
- Experience managing electronic records.
- Experience facilitating secure data transfers in a legal or professional services setting.
- Working knowledge of document management systems.
- Working knowledge of secure file transfer platforms.
- Working knowledge of Microsoft Office applications.
- Working knowledge of Adobe products.
- Working knowledge of file compression tools.
- Working knowledge of electronic file organization best practices.
- Strong organizational skills.
- Exceptional attention to detail.
- Ability to effectively manage multiple priorities while maintaining accuracy, professionalism, and confidentiality.
Nice To Haves
- Associate or bachelor's degree preferred.
Responsibilities
- Serves as the operational lead for the firm's Matter Mobility program, ensuring consistent execution, governance, and continuous improvement of Matter Mobility processes.
- Provides day-to-day oversight on complex projects.
- Coordinates workflow among team members.
- Serves as the primary subject matter expert for the movement of client information across approved repositories.
- Oversees all aspects of the Matter Mobility process, ensuring imports, exports, and internal client data movements are completed accurately, securely, and in compliance with firm policies and Information Governance standards.
- Manages priorities, assigns work, and balances team workloads to ensure timely and high-quality service delivery.
- Provides guidance, mentorship, and technical support to Matter Mobility Specialists.
- Monitors quality control efforts.
- Develops and enhances policies and procedures.
- Identifies opportunities to improve efficiency, consistency, and governance across the function.
- Facilitates the secure and compliant movement of client information.
- Leads cross-functional projects involving repository governance, data migrations, attorney transitions, large-scale client transfers, and other strategic initiatives.
- Identifies operational risks.
- Recommends process improvements.
- Tracks project and performance metrics.
- Supports staff training and onboarding efforts.
- Serves as the escalation point for complex Matter Mobility requests requiring advanced technical expertise and operational decision-making.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
