Senior Market Research Consultant

Health Care Service Corporation•National, NV

3d•$84,400 - $152,300•Remote

About The Position

This position functions as an internal consultant and program manager across marketing, strategy, product development, customer loyalty, internal operations, and business development initiatives. The consultant works with leadership, project staff, and interdepartmental teams to define objectives and identify key issues for assignments. The role identifies performance gaps, operational inefficiencies, and improvement opportunities through analysis of member experience, quality, market research, and performance data. It also interprets and translates information from dashboards, surveys, Excel, Tableau, and other reporting tools into actionable recommendations that support strategic decisions and performance improvement.

Requirements

Bachelor’s degree and 6 years of marketing research, consulting, or planning experience, or 10 years of marketing research, consulting, or planning experience.
Knowledge of financial and statistical analysis and interpretation, survey design, market segmentation analysis, consumer research, and psychographic market research concepts.
Conceptual, quantitative, and qualitative research and analytical skills.
Knowledge of key software packages for word processing, data management, spreadsheets, statistical analysis, and presentations.
Project management skills, including organization, prioritization, problem solving, and communication; ability to accept direction and feedback.
Strong verbal, written, and interpersonal communication skills.
Flexibility and responsiveness in managing multiple projects concurrently.
Initiative and persistence, with the ability to meet deadlines.
Ability to interact with staff and management across multiple departments.
PC proficiency, including Word, Excel, and PowerPoint.
Presentation and group facilitation aptitude.
Ability to lead and mentor other staff, as appropriate.

Nice To Haves

7+ years supporting Medicare STAR Ratings, member experience, quality improvement, or population health initiatives, with demonstrated success improving performance outcomes.
7+ years identifying performance gaps and operational inefficiencies and leading performance improvement strategies that resulted in measurable business outcomes.
5+ years interpreting healthcare performance data, dashboards, Tableau, Excel, or similar reporting tools and translating findings into actionable business recommendations.
5+ years delivering training and educating senior leaders, vendors, and cross-functional stakeholders to influence decisions and drive organizational improvements.
5+ years in a health plan, Medicare Advantage, managed care, payer, or healthcare quality environment.
5+ years presenting performance results and communicating complex information to executive and non-technical audiences.
3+ years managing multiple concurrent projects and competing priorities.
Master’s degree in public health, Healthcare Administration, Business Administration, Statistics, Mathematics, Psychology, or a related field.

Responsibilities

Serve as an internal consultant and program manager for initiatives in marketing, strategy, product development, customer loyalty, internal operations, and business development.
Work with leadership, project staff, and interdepartmental staff and management teams to define objectives and identify key issues.
Identify performance gaps, operational inefficiencies, and opportunities for improvement by analyzing member experience, quality, market research, and performance data.
Interpret and translate data from dashboards, surveys, Excel, Tableau, and other reporting tools into actionable business recommendations.
Lead and mentor other staff, as appropriate.
Present performance results and communicate complex information to executive and non-technical audiences.
Deliver training and educate senior leaders, vendors, and cross-functional stakeholders to influence decisions and organizational improvements.
Manage multiple concurrent projects and competing priorities.