Senior Marine Service Writer

Nautical Ventures Marine LLC•Fort Lauderdale, FL

37d

About The Position

The Senior Marine Service Writer serves as a primary point of contact between customers, technicians, Parts and Service Management. The role is responsible for accurately managing service requests and work orders, coordinating technician schedules, communicating with customers, and helping move service jobs efficiently from initial request through completion and invoicing.

Requirements

High school diploma or equivalent; additional education or training in marine service or a related field is beneficial.
Previous marine Service Writer, Service Advisor, dealership service or related experience preferred.
DockMaster experience strongly preferred.
Expert proficiency in using computer systems and software for scheduling, work orders, and customer interactions.
Excellent communication skills, both written and verbal.
Strong organizational skills and attention to detail.
Ability to understand and communicate technical information related to boat service and repairs.
Familiarity with recreational boats, marine systems, maintenance and common service issues is beneficial.
Ability to manage multiple W/Os, priorities and customer commitments simultaneously.
Strong follow-through and sense of ownership.
Ethical and values-driven approach to customer interactions.
Ability to work collaboratively with customers, technicians, Parts, Warranty and Service Management.
Flexibility to work weekends or extended hours based on business needs.

Nice To Haves

Additional education or training in marine service or a related field is beneficial.
Familiarity with recreational boats, marine systems, maintenance and common service issues is beneficial.
DockMaster experience strongly preferred.

Responsibilities

Receive, document and coordinate customer requests for boat service, repairs and maintenance.
Create and maintain accurate work orders, including scope, operation type, estimated labor hours, dates and technician assignments.
Schedule work based on technician skills, available capacity, parts readiness and customer commitments.
Prepare estimates for labor, parts and sublet work and obtain customer authorization.
Coordinate with Parts to ensure required parts and materials are available for scheduled work.
Keep customers informed of job status, additional findings, delays, approvals and completion timing.
Manage customer requests for additional work and communicate any resulting schedule or cost changes.
Maintain accurate and current service records, W/O notes and customer communications.
Monitor open W/Os and follow through on outstanding work to support timely completion.
Review completed work for accuracy before invoicing and assist with prompt W/O closure.
Coordinate Warranty documentation and service requirements as needed.
Communicate clearly with technicians regarding job scope, priorities and customer expectations.
Maintain accurate scheduling information and promptly update changes to scope, hours, technician assignments or timing.
Assist Service Management with identifying open technician capacity, scheduling conflicts and jobs requiring follow-up.
Perform other Service department duties as assigned.