Senior Marine Complex Claims Adjuster

AIG • Jersey City, NJ

20d • $95,000 - $120,000 • Onsite

About The Position

AIG is seeking a Senior Marine Complex Claims Adjuster to handle complex claims and deliver responsive, fair, and professional service. The role covers all aspects of Motor Truck Cargo, Vehicle Physical Damage, Car Hauler Liability, Commercial Property, Contractors Equipment, and Warehouse Legal Liability claims. The adjuster investigates and handles claims proactively in line with AIG’s quality standards and the principles of Treating Customers Fairly, while identifying and reviewing potentially suspect or fraudulent claims according to established guidelines.

The role involves regular contact with internal stakeholders, brokers, experts, clients’ lawyers, victims, and their legal representatives. The adjuster builds effective customer relationships and serves as a point of referral. They may support Team Managers and deputize in their absence, including monitoring market and industry claims-handling practices. Claims experience will also be used to help improve products in collaboration with underwriting colleagues.

AIG asks team members to work primarily in the office to support in-person collaboration. Compensation for positions based in New York or New Jersey is $95,000–$120,000, with eligibility for a bonus under the applicable incentive plan. AIG also describes a Total Rewards benefits package focused on health, wellbeing, financial security, and professional development.

Requirements

• Knowledge of legal, regulatory, litigation, and procedural requirements for marine claims.
• Experience in negotiation, mediation, and arbitration.
• Policy language skills that enable accurate and consistent interpretation of policy wording.
• Lateral thinking and problem-solving ability, including developing ideas to improve working practices.
• Strong communication, time-management, administrative, and report-writing skills.

Nice To Haves

• Specialist knowledge of marine technical claims topics.

Responsibilities

• Handle all aspects of Motor Truck Cargo, Vehicle Physical Damage, Car Hauler Liability, Commercial Property, Contractors Equipment, and Warehouse Legal Liability claims.
• Investigate genuine and complex claims using a proactive, best-practice approach in accordance with AIG quality standards and Treating Customers Fairly principles.
• Identify and review potentially suspect or fraudulent claims and handle them according to established guidelines.
• Maintain regular contact with internal stakeholders, brokers, experts, clients’ lawyers, victims, and their legal representatives.
• Build effective relationships with internal and external customers and act as a point of referral.
• Support Team Managers and deputize in their absence, including helping monitor market and industry claims-handling practices.
• Use claims experience to help improve products in collaboration with underwriting colleagues.

Benefits

• Competitive benefits through AIG’s Total Rewards Program, focused on health, wellbeing, financial security, and professional development.
• Eligibility for a bonus in accordance with the terms of the applicable incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed