Senior Marine Complex Claims Adjuster

AIG Insurance • Jersey City, NJ

19d • Onsite

About The Position

AIG is hiring a Senior Marine Complex Claims Adjuster to handle and investigate complex claims. The role focuses on Motor Truck Cargo, Vehicle Physical Damage, Car Hauler Liability, Commercial Property, Contractors Equipment, and Warehouse Legal Liability claims. The adjuster handles genuine claims proactively and in accordance with AIG quality standards, promoting fair treatment of customers.

The position involves identifying and reviewing potentially suspect or fraudulent claims in line with company guidelines, maintaining regular contact with internal stakeholders, brokers, experts, clients’ lawyers, victims, and their legal representatives, and serving as a point of referral. The adjuster may support Team Managers and deputize for them in their absence, help monitor claims-handling market and industry practices, and collaborate with underwriting colleagues to improve products.

AIG describes its Claims teams as delivering technically excellent, responsive, fair, and professional service. The company emphasizes in-person collaboration and asks team members to work primarily in the office. AIG also describes a Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Requirements

• Knowledge of legal and regulatory requirements and litigation or procedural requirements for marine claims.
• Experience in negotiation, mediation, and arbitration.
• Policy language skills to interpret policy wording accurately and consistently.
• Ability to think laterally, solve problems, and develop ideas to improve working practices.
• Strong communication, time-management, administrative, and report-writing skills.

Nice To Haves

• Specialist knowledge of marine technical claims topics.

Responsibilities

• Handle all aspects of Motor Truck Cargo, Vehicle Physical Damage, Car Hauler Liability, Commercial Property, Contractors Equipment, and Warehouse Legal Liability claims.
• Investigate complex claims and handle genuine claims proactively in accordance with AIG quality standards.
• Promote and demonstrate the principles of Treating Customers Fairly in claims handling.
• Identify and review suspect or fraudulent claims consistently, handling them according to company guidelines.
• Maintain regular contact with internal stakeholders, brokers, experts, clients’ lawyers, victims, and victims’ legal representatives.
• Build effective relationships with internal and external customers and act as a point of referral.
• Support Team Managers and deputize in their absence.
• Assist with monitoring market and industry practices in claims handling.
• Collaborate with underwriting colleagues to use claims experience to help improve products.

Benefits

• Eligible for a bonus in accordance with the applicable incentive plan.
• A Total Rewards benefits package focused on health, wellbeing, financial security, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed