Senior Managing Consultant, Organizational Change Management Consultant

Kyndryl•Rye Brook, NY

15h•Hybrid

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. As a Business Process Consultant at Kyndryl, you'll be a trusted advisor helping customers achieve their goals and surpass even their own expectations. You will play a crucial role in helping our customers reach their full potential by developing process-driven solutions that drive measurable results. You will work closely with our customers to gain a deep understanding of their unique business needs, challenges, and opportunities. Armed with this knowledge, you will leverage your expertise in aligning processes to technology to design, develop, and deploy custom solutions that exceed their goals. You will be responsible for analyzing our customers' current business processes, identifying bottlenecks, inefficiencies, and areas for incremental improvement. With your strong analytical skills, you will recommend process changes, new technologies, or appropriate organizational changes that drive efficiency, reduce costs, and improve overall business performance. In this role, you will also develop a large-scale strategic vision and ensure that all new business processes align with it. You will manage sales processes beyond day-to-day procurement to maintain strong customer relations and ensure that all stakeholders are on board with the recommended solutions. At Kyndryl, we value collaboration and teamwork. As a Business Process Consultant, you will work closely with all stakeholders, including customers, project managers, and technical teams, to ensure that our solutions meet the highest standards of quality, efficiency, and effectiveness. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion for high-impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology.

Requirements

15 years of experience leading large transformational changes
Change management certifications: Prosci, ACMP, Kotter etc
Strong ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams
Organizational Change Management (OCM) Operational Readiness & Workforce Transformation
Executive Stakeholder Engagement
Organizational Change Management (OCM) Operational Readiness & Workforce Transformation
Executive Stakeholder Engagement
Large-Scale Transformation Leadership
Communication & Engagement Strategy
Public Sector Transformation
Training & Enablement Strategy
Risk Mitigation & Adoption Planning
PMO / Program Integration
Vendor & Partner Coordination
Stakeholder Impact Analysis Across Operations and Public Services
Business Process & End-User Impact Identification
Must be able to travel to the client site twice a month

Nice To Haves

Data Analysis & Executive Insights Development
Tableau Dash boarding & Data Visualization
Executive-Level PowerPoint Storytelling & Presentation Development
Agentic AI Strategy & Adoption Enablement
Strategic Thinking & Transformation Leadership
Ability to Navigate Ambiguity & Drive Outcomes
Adaptive Prioritization in Fast-Paced Environments
Executive Communications & Stakeholder Engagement
AI-Enabled Operational Transformation
Cross-Functional Collaboration & Influence

Responsibilities

Analyze current business processes, identify bottlenecks, inefficiencies, and areas for incremental improvement.
Recommend process changes, new technologies, or appropriate organizational changes that drive efficiency, reduce costs, and improve overall business performance.
Develop a large-scale strategic vision and ensure that all new business processes align with it.
Manage sales processes beyond day-to-day procurement to maintain strong customer relations.
Ensure that all stakeholders are on board with the recommended solutions.
Work closely with all stakeholders, including customers, project managers, and technical teams, to ensure that our solutions meet the highest standards of quality, efficiency, and effectiveness.
Align technology to business outcomes.