Senior Manager

Dave & Buster's Inc.•Frisco, TX

3d•$64,543 - $75,933•Onsite

About The Position

The Senior Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager. This role is for individuals who love working in a fast-paced, multi-faceted restaurant/entertainment scene, can communicate with team members and guests in a way that inspires FUN, and thrive on instant satisfaction. The ideal candidate enjoys improving guest experiences, encouraging team performance, and consistently exceeding goals. This role requires the ability to handle high-volume business while working an average of 50-hour work weeks and overseeing all aspects of the business from minor details to the big picture.

Requirements

21+ years of age
5+ years of Restaurant/Hospitality Experience
Proficient in managing the cost of goods sold and labor
Strong business acumen
Ability to lead a team to create a memorable guest experience
The ability to work weekends, nights and holidays
Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
Ensure the execution of staff training programs
Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
Deliver an unparalleled guest experience through the best combination of food, drinks, and games
Maintain a safe and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to operating standards and procedures