CA-Senior Manager

Apple

6d • Onsite

About The Position

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyze, and solve complex problems in partnership with Store Leader. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Requirements

• Three years of experience in a management role in a retail or sales environment, or a related field.
• Proficiency in spoken and written French (or sign language) for positions based in Quebec – English (or sign language) is required in the rest of Canada.

Nice To Haves

• Ability to exceed objectives and demonstrate perseverance despite obstacles.
• Ability to meet commitments and implement mechanisms to encourage others to do the same.
• Ability to instill a sense of trust within the team and act with unwavering integrity.
• Ability to make informed decisions in a timely manner by asking questions and leveraging analytical skills, experience, and judgment.
• Ability to communicate exemplarily and adapt communication style for different audiences.
• Ability to contribute to the development of others through mentoring, coaching, and constructive feedback.
• Ability to help colleagues overcome challenges and engage in difficult conversations while remaining calm in a fast-paced and constantly evolving environment.
• Ability to leverage organizational, planning, and prioritization skills in managing work.

Responsibilities

• Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Benefits

• Availability based on business needs. Your work schedule may include evenings, weekends, and holidays, and you must adhere to it, in accordance with local laws and subject to any approved accommodation measures.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed