Senior Manager-Water and Energy Services

Global Water Technology • Reno, NV

12d • Onsite

About The Position

The Senior Manager, Water & Energy Services is a senior client and technical leader responsible for managing complex water and energy programs, strengthening strategic client relationships, and driving sustained growth across a portfolio of mission-critical accounts. The role combines technical expertise, client leadership, and commercial development within GWT’s Water & Energy Services platform.

The Senior Manager ensures that technical solutions deliver measurable operational, financial, and sustainability outcomes. This includes maintaining knowledge of client systems, identifying opportunities for program optimization and expansion, and ensuring service delivery meets GWT standards. The role also contributes to business development and account growth by identifying client needs and commercial opportunities in partnership with WES Business Development leaders and Corporate Sales & Marketing teams.

The Senior Manager serves as a technical and consultative partner in pursuing new client relationships and expanding existing accounts. Depending on portfolio structure and organizational needs, the role may provide formal or informal leadership and mentorship to Analysts, Engineers, and other technical professionals. The Senior Manager influences technical standards, shares expertise, and supports team development to elevate service quality and technical excellence across the portfolio.

This is a field-based position, with most work performed at client facilities such as mechanical rooms, boiler rooms, industrial production facilities, healthcare environments, and commercial buildings. Regular travel within the assigned territory is required, with occasional overnight travel depending on geography and client needs. Availability outside standard business hours may be required to support client operations and program continuity.

Requirements

• 10–18+ years of experience in water treatment, energy services, industrial services, or a related technical field.
• Advanced technical knowledge of industrial water systems, including boilers, cooling towers, closed-loop systems, and water safety programs.
• Proven ability to manage complex client portfolios and deliver measurable technical and financial outcomes.
• Demonstrated success in consultative selling, account expansion, and long-term client relationship management.
• Experience leading and developing technical or service team members in a field-based environment.
• Strong analytical, problem-solving, and diagnostic capabilities involving complex mechanical and chemical systems.
• Excellent written and verbal communication skills, including the ability to translate technical concepts into business-relevant insights.
• Ability to travel regularly within an assigned territory, with occasional overnight travel depending on geography and client needs.
• Ability to be available outside standard business hours when needed to support client operations and program continuity.
• Ability to stand, walk, climb stairs, and work in confined mechanical spaces.
• Ability to carry testing equipment, tools, and materials and lift objects up to approximately 50 pounds.
• Ability to operate a motor vehicle and use standard office and field technology.

Nice To Haves

• Bachelor’s degree in engineering, chemistry, biology, environmental science, or a related discipline; equivalent industry experience is considered.
• Certified Water Technologist (CWT) credential or similar credential.

Responsibilities

• Own strategic relationships within a portfolio of complex commercial and industrial clients.
• Serve as the primary technical and advisory leader for key accounts, supporting client satisfaction and retention.
• Conduct business reviews, technical assessments, and program evaluations to demonstrate value and identify improvement opportunities.
• Anticipate client needs and recommend program enhancements, system upgrades, and efficiency initiatives.
• Design, implement, and optimize water and energy treatment programs for boilers, cooling towers, closed-loop systems, potable water, wastewater, and pretreatment processes.
• Perform and oversee technical audits, water testing, and system diagnostics to assess program performance and compliance with applicable standards.
• Diagnose and resolve program deviations through troubleshooting, equipment evaluation, and chemical program optimization.
• Develop and deliver technical documentation, reports, and proposals that translate complex data into actionable client insights.
• Identify, pursue, and close new client and account-expansion opportunities, including multi-site opportunities and opportunities in adjacent markets.
• Develop and execute account- and territory-level growth plans aligned with WES and regional priorities.
• Partner with WES Business Development leaders and managers on pipeline development, technical discovery, solution design, and proposal strategy.
• Collaborate with Corporate Sales and Marketing on campaigns, industry positioning, and brand initiatives to generate qualified opportunities.
• Participate in or lead technical discovery, site assessments, and solution design for prospective clients.
• Support proposal development, pricing strategy, and contract negotiations with Business Development and corporate sales and marketing teams.
• Build and maintain relationships with facility managers, engineers, contractors, consultants, and industry partners to generate opportunities.
• Track growth opportunities in CRM systems and maintain visibility, accountability, and alignment with regional revenue targets.
• Provide technical leadership, guidance, and mentorship to Analysts, Engineers, and Managers supporting client programs, through direct reporting or matrixed collaboration.
• Set expectations for technical quality, service standards, and client communication across team members supporting the account portfolio.
• Support onboarding, training, and skill development, reinforcing GWT methodologies and best practices.
• Coordinate work plans and responsibilities among technical and service resources to support account coverage and performance.
• Contribute to performance feedback and development discussions with Territory and District leadership.
• Collaborate with Territory Managers, District Managers, and corporate teams to align client strategies with territory and district objectives.
• Use GWT technical services, inside sales, and operations resources to enhance client outcomes and program performance.
• Maintain accurate documentation, reporting, and CRM records.
• Support integration of acquired clients and technical programs to maintain service continuity and client confidence.
• Assist with onboarding acquired personnel and aligning technical practices with GWT standards.
• Identify and escalate integration risks involving client expectations, technical performance, or service continuity.
• Reinforce GWT’s culture, service standards, and technical methodologies across integrated accounts and team members.

Benefits

• Competitive salary and comprehensive group health care benefits, including medical, dental, vision, and life insurance coverage.
• Incentive compensation aligned with performance and growth objectives.
• Industry-leading training, leadership development, and mentoring programs.
• Company vehicle program or reimbursement plan for required travel to GWT locations, client sites, or industry events.
• Career advancement opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed