CN-Senior Manager

Apple

1d•Onsite

About The Position

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyze, and solve complex problems in partnership with Store Leader. Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Requirements

Ability to adapt to changing work schedules based on business needs, which may include working evenings, weekends, and holidays, and arriving on time for scheduled shifts, in accordance with local laws and approved accommodation measures.
3 years of management experience in retail, sales, or a related field.
Fluent in written and verbal communication in English and the local language.

Nice To Haves

Successfully exceed goals, persisting in the face of setbacks and failures.
Follow through on commitments and establish mechanisms to encourage others to do the same.
Build team trust and act with integrity.
Ask questions and use analysis, experience, and judgment to make sound decisions in a timely manner.
Communicate effectively and adjust communication style for different audiences.
Help others grow and develop by providing guidance, coaching, and effective feedback.
Provide support and guide others through challenges, stepping in to handle difficult conversations while remaining calm and adapting to a fast-paced, ever-changing retail environment.
Manage work by effectively organizing, planning, and prioritizing.

Responsibilities

Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.