CH-Senior Manager (m/f/d)

Apple•Geneva, IL

23h•Onsite

About The Position

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyze, and solve complex problems in partnership with Store Leader. Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Requirements

Fliessende Kenntnisse in Englisch und der Landessprache in Wort und Schrift
Mindestens 3 Jahre Leadership Erfahrung im Einzelhandel, Verkauf oder in einer vergleichbaren Umgebung

Nice To Haves

Fähigkeit, gesetzte Ziele zu übertreffen, auch wenn du dabei auf Hindernisse stösst oder Rückschläge überwinden musst
Fähigkeit, Zusagen einzuhalten und Strategien zu entwickeln, um andere ebenfalls dazu zu motivieren
Fähigkeit, dir das Vertrauen des Teams zu erarbeiten und ein Höchstmass an Integrität zu zeigen
Schnelle, durchdachte Entscheidungsfindung, indem du Fragen stellst und Analysen, Erfahrung und Urteilsvermögen nutzt
Herausragende Kommunikationsskills und die Fähigkeit, zielgruppenorientiert zu kommunizieren
Effektive Mentoring- und Coachingskills mit der Fähigkeit, konstruktives Feedback zu geben
Fähigkeit, andere bei Herausforderungen anzuleiten, bei Bedarf schwierige Gespräche selbst zu übernehmen und dabei in einer schnelllebigen und dynamischen Umgebung gelassen zu bleiben
Fähigkeit, Arbeitsaufkommen durch richtiges Planen, Organisieren und Priorisieren zu managen

Responsibilities

Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.