Senior Manager- Programs

LADD•Cincinnati, OH

14h

About The Position

The Senior Manager is part of the Programs leadership team and oversees multiple LADD programs through the Program Managers who report to the role. The position translates LADD’s vision and department strategy into operating standards, goals, and results across programs. It is accountable for service quality, compliance, staff development, and budget performance across its portfolio, and serves as the primary escalation point between Program Managers and the Program Director. The role supports LADD’s mission to empower adults with developmental disabilities to live, work, and connect, engaging with people served and their families according to individual needs. The Senior Manager works with the Program Director to set annual goals and work plans, monitor performance, oversee program operations and budgets, and lead compliance and quality activities. The position supervises and develops Program Managers, supports staffing and retention, collaborates with internal teams and regulatory agencies, and represents LADD appropriately in the community. The role reports to the Program Director and has Program Managers as direct reports. The schedule is typically Monday through Friday and may include weekends and/or evenings. Work takes place in an office environment and at remote sites, with regular travel between program locations.

Requirements

Bachelor’s degree in human services, social work, health and human services, or a related field.
At least 5 years of management experience, including at least 2 years supervising managers or overseeing multiple programs or sites.
Demonstrated ability to lead managers and hold them accountable for results.
Experience managing budgets and using data to monitor performance.
Excellent interpersonal skills across diverse individuals and groups.
Strong written and verbal communication skills, including communication with regulatory agencies and families.
Proficiency in Microsoft Office Suite and related software application platforms.
Ability to appropriately delegate tasks.
Flexibility, adaptability, and appropriate problem-solving ability.
Organized and detail oriented.
Sound risk-management decision-making.
Ability to maintain all required certifications.
Valid driver’s license with fewer than six points and valid insurance.
Ability and willingness to advocate for diversity, inclusion, and equity at all levels of the organization.

Nice To Haves

Experience in developmental disabilities services.
Knowledge of Ohio DODD regulations.

Responsibilities

Translate department strategy into results across programs and work with the Program Director to develop annual goals and work plans for programs in the portfolio.
Set performance measures for Program Managers, review progress toward program goals, and report results to the Program Director.
Identify opportunities to grow, standardize, or improve services and lead approved initiatives.
Review referrals and intake assessments and recommend to the Program Director whether LADD can provide services.
Oversee operations across multiple programs to ensure consistent policies, processes, and service standards.
Act as the escalation point for people, process, and emergency issues that Program Managers cannot resolve.
Manage programs within approved budgets; monitor spending, billing, and utilization; and contribute to annual budget development.
Review and approve Program Manager account, petty cash, and credit card reconciliations.
Coordinate staffing and resources across programs to address gaps and peak needs.
Monitor compliance across programs, lead internal reviews, and prepare programs for external audits and regulatory visits.
Review program reports and documentation for accuracy and timeliness before submission.
Review incident reports and oversee corrective action plans.
Follow Compliance Officer guidance while tracking quality and outcome measures and using data to drive improvement.
Keep current with regulatory changes and ensure Program Managers and staff are informed and trained.
Collaborate proactively with LADD departments and regulatory agencies.
Monitor staff compliance and model The LADD Way while supervising Program Managers in alignment with organizational policies and practices.
Coach and mentor Program Managers, develop them as leaders, and lead their performance management.
Participate in performance management for front-line staff as needed.
Ensure Program Managers and their teams have the resources needed to deliver excellent services to people served.
Collaborate with HR on hiring, employee relations, and retention.
Interview, hire, and onboard Program Managers; support Program Managers in hiring front-line staff.
Represent LADD positively to the public as appropriate.
Stay current on industry practices and ensure appropriate ongoing training of program staff; maintain relevant training and certifications.
Advocate for LADD’s mission and programs in the community.
Fill in for Program Managers when necessary.
Attend internal and external meetings and events as necessary.
Serve as the escalation contact for rare off-hours emergencies when necessary.
Build relationships with families, county boards, and community partners.