Senior Manager

Justice Resource Institute • Boston, MA

3d • Hybrid

About The Position

The Assisted Living Program (ALP) helps people disabled due to HIV/AIDS who are homeless. ALP helps individuals obtain a housing subsidy, secure an apartment and then provides ongoing case management to help each individual maintain their health, housing and independence. This role is for a Senior Manager to join the team at our Assisted Living Program.

Requirements

• Must be 21 years or older.
• Bachelor’s degree in psychology, education, social work, or a related field from an accredited college or university preferred.
• At least five years' experience with target population served, with at least three years at the management level.
• Knowledgeable of the needs of the population served; understanding of the range of interventions and treatment required by this population.
• Excellent communication skills (oral and written) and leadership abilities.
• Experience in Performance Improvement concepts preferred.
• Available to work evenings, holidays, weekend shifts as necessary based on program needs.
• Ability to provide emergency coverage for the program when needed (including on-call).
• Must have a valid driver’s license and access to reliable transportation.
• Background and driving record checks will be performed.

Nice To Haves

• Bachelor’s degree in psychology, education, social work, or a related field from an accredited college or university.
• Experience in Performance Improvement concepts.

Responsibilities

• Provide direct supervision to the Assisted Living Program and Concierge program staff, or delegate supervision duties to other team members while monitoring their effectiveness.
• Engage in the hiring process and oversee management tasks for your programs as needed.
• Ensure compliance among all program staff with regulations and standards set by funders, the Joint Commission, and any other licensing bodies. This includes confirming that all necessary licenses and certificates are obtained for program operation.
• Develop and evaluate performance improvement indicators through a strategic planning process; report data and identify opportunities for enhancement to your supervisor and corporate staff.
• Operate the program within the financial guidelines established by Division leadership.
• Oversee the intake process, ensuring timely action on all referrals and planning for anticipated vacancies.
• Monitor staff productivity, caseloads, and program vacancies.
• Maintain fidelity to assigned models while ensuring that staff effectively implement these models in their treatment.
• Manage and monitor waiting lists as necessary.
• Ensure staff facilitate the discharge and termination process, providing necessary support for the individuals served.
• Guide programs to prioritize strength-based approaches, harm reduction, treatment, and care planning with staff.
• Monitor compliance with JRI and referring agency assessment, treatment, and discharge documentation.
• Confirm that all staff are meeting the needs of clients through service delivery models that align with current infection control protocols and clinical requirements.
• Deliver services in both office and community settings outside of the office, such as homes, schools, hospitals, and other community locations as defined by program leadership and supervisors.
• Hold regular meetings with supervising division leadership to discuss program operations, clinical, and administrative functions, prioritizing tasks to ensure completion.
• Assist the Director in reviewing Incident Reports and Complaints/Grievances immediately upon receipt.
• Complete and submit all necessary documentation related to Risk Management, Critical Incidents, Internally Supported Complaints, JRI policy review questionnaires, Satisfaction Surveys, and other JRI Performance Improvement (PI) initiatives.
• Ensure all documentation is completed promptly, adhering to program, division, and funder deadlines according to established policies and procedures. This includes required documentation in eHana, CAREWare, e2Boston, and any other relevant electronic record systems and funder databases.
• Ensure supervisees comply with all documentation timelines and specifications, as demonstrated by ongoing record audits.
• Complete, submit, and monitor all required risk management documents, including Incident and Critical Incident Reports, as well as Internally Supported Complaints, in a timely manner.
• Perform other duties as assigned.

Benefits

• A $2,000 bilingual bonus to new hires who speak a second language fluently, other than English, and will use it to serve our clients!
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior