CRM Consulting - Healthcare – Senior Manager

Huron Consulting Services•Chicago, IL

1d•Hybrid

About The Position

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. Senior Managers serve in an outward-facing, hands-on, and multi-faceted role combining project and engagement management, team leadership and material interaction with clients at both tactical and strategic levels. While activities vary based on project size/scope and individual skill-sets and strengths, the Senior Manager can expect to spend considerable time on client-facing engagements through all project phases (pursuit to delivery), project management, and intensive data-analysis to implement impactful recommendations. Additionally, Senior Managers time will revolve around overall practice development, the mentorship of Coachees (when assigned), and general project/organizational administrative tasks. As the Senior Manager in our Healthcare Digital CRM team, you will: Lead and direct teams in complex engagements, managing budgets, invoicing, and billing while ensuring successful client outcomes. Apply analytical and critical thinking skills to quantify benefits, identify risks, and develop solutions for performance improvement initiatives. Communicate effectively to understand client challenges, create customized solutions, and manage client expectations, delivering impactful presentations and proposals. Build strong relationships and lead change processes, demonstrating expertise in change management and influencing positive change in complex environments. Lead and develop teams, including role definition, team building, coaching, mentoring, and performance management, while identifying business development opportunities

Requirements

6+ years of consulting experience.
6 + years of experience managing external client projects in positions of increasing responsibility in the delivery of business consulting, systems development, and systems.
Successfully delivered multiple end-to-end implementation CRM projects
Ability to provide industry insights and identify opportunities for value creation based on deep understanding of client (internal or external) challenges
Experience with estimating, implementation planning, functional application expertise, and project management
Excellent communication skills – oral and written – and the interpersonal skills needed to quickly establish relationships of trust and collaboration
Ability to manage multiple projects of different scale and duration
Huron requires a bachelor’s degree in a related field or equivalent work experience
Willingness and ability to travel every week up to 50% (Monday-Thursday with occasional onsite Fridays) and work extended hours as needed
Direct Supervisory experiences of both individuals and teams
Proficiency in Microsoft Office (Word, PowerPoint, Excel)
US Work Authorization required
Experience and ability to lead teams of architects, business analysts, project manager, developers (on-shore and offshore), QA, deployment in a hybrid-agile methodology.
Experience and ability to effectively communicate and lead client teams in both business and technical environments.
Experience in Healthcare (Provider and/or Payer) industry.
Knowledge of Patient/Member marketing and engagement
Experience and ability to participate in and potentially be lead SME in early and late-stage sales assist opportunities including working with the Salesforce channel.
Knowledge of enterprise systems, CRM, SFA, and ERP.
In-depth understanding of the capabilities and constraints of the Salesforce.com applications
Experience defining business solutions leveraging Salesforce.com
Proven ability to design and optimize business processes and to integrate business processes across disparate systems.
Effectively balance and prioritize multiple projects concurrently.
Develop others by sharing expertise, coaching, and mentoring

Responsibilities

Lead and direct teams in complex engagements, managing budgets, invoicing, and billing while ensuring successful client outcomes.
Apply analytical and critical thinking skills to quantify benefits, identify risks, and develop solutions for performance improvement initiatives.
Communicate effectively to understand client challenges, create customized solutions, and manage client expectations, delivering impactful presentations and proposals.
Build strong relationships and lead change processes, demonstrating expertise in change management and influencing positive change in complex environments.
Lead and develop teams, including role definition, team building, coaching, mentoring, and performance management, while identifying business development opportunities
Support development of proposal response and development of statements of work