MO-Senior Manager

Apple

1d•Onsite

About The Position

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyze, and solve complex problems in partnership with Store Leader. Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Requirements

3 years of leadership experience in retail, sales, or a related field.
Proficient in English and the local language, both written and spoken.

Nice To Haves

Ability to work flexible hours, including evenings, weekends, and public holidays, and to report to work on time as scheduled, in accordance with local legislation and considering any approved accommodations.
Ability to consistently exceed goals, even and especially during setbacks and challenges.
Ability to follow through on commitments and establish mechanisms to encourage others to do the same.
Ability to build trust with a team and act with integrity.
Ability to make timely and reasonable decisions by asking questions and using analysis, experience, and judgment.
Ability to communicate effectively and adjust communication style for different audiences.
Ability to help others develop through coaching, mentoring, and providing effective feedback.
Ability to remain calm in a fast-paced and ever-changing retail environment, support others, guide them through challenges, and intervene in difficult conversations.
Ability to manage work by effective organization, planning, and prioritization.

Responsibilities

Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.