Swim School Senior Manager

Big Blue Swim School•Paoli, PA

3d•Onsite

About The Position

Big Blue Swim School in Paoli is hiring a Senior Manager to help run daily operations at our Main Line school on Lancaster Avenue. You'll lead a team of instructors and front-desk staff, keep families engaged and progressing, and own the weekly numbers that make a great school run. If you like coaching people, solving problems in real time, and watching a nervous kid swim their first 30 feet, this role is for you. Our lesson program is Built by Olympians. Your job is to make sure every family feels it.

Requirements

3+ years managing teams in a fast-paced, customer-facing environment (aquatics, retail, fitness, education, or hospitality).
Comfort running schedules, metrics, and performance standards.
A genuine interest in developing people.
Clear, warm communication with families.
Availability for weekday afternoons and evenings plus weekend mornings, when lessons run.

Nice To Haves

Swim instruction or lifeguard experience is a plus, not a requirement.

Responsibilities

Deliver the high-touch service families expect, from the first trial lesson through every level graduation.
Coach staff to communicate swimmer progress clearly so parents see the value of lessons every week.
Build strong parent relationships that drive retention and referrals.
Lead a team of Swim Associates, Leads, and Assistant Managers.
Hold monthly one-on-ones, observe shifts, and run structured team training.
Onboard and develop future leaders. Your bench is the next generation of managers.
Build a culture of accountability, recognition, and fun.
Own weekly schedule execution and staffing adjustments to keep lessons full and payroll efficient.
Track key metrics including lesson count, payroll efficiency, swimmer growth, and shift performance.
Keep the pool safe, clean, and well maintained, and keep staff certifications current.
Support Paoli's full program lineup, including our Junior Swim Team, offered only at Paoli.
Partner with our sister schools as we continue to grow.