Senior Manager Workforce Planning - Lyric HCM

ADP • Alpharetta, GA

6h

About The Position

ADP is hiring a Sr. Manager, Workforce Planning. This role is responsible for building and maintaining a Capacity Planning and Management function for Lyric HCM Service and Enablement, in partnership with Lyric Service and HR & Finance leaders. The Manager, Workforce Planning is a member of the NAS Lyric HCM Service Enablement team and reports directly to the Sr. Director of Organization Enablement. The primary goal is to develop, implement, support, and oversee the usage and maintenance of consistent workforce planning processes and tools. This role requires mature leadership skills, strong change management skills, and the ability to guide business decisions toward savings and productivity improvement through financial reporting. The candidate must be able to articulate strategy, obtain buy-in from stakeholders, and have a proven record of leading cross-functional programs. This role requires elevated planning and organizational skills with attention to detail and strong interpersonal communication skills. The company values inclusion and offers opportunities for friendships and career growth.

Requirements

• Minimum 5-8 years of experience in the Workforce Planning field.
• 5 years of management experience.
• Experience in capacity planning and forecasting required.
• Workforce planning experience where skills including teamwork, adaptability, organization, and follow-through will help build team and client relationships, identify solutions, and achieve success.
• Ability to adapt style to different working environments, situations, and cultures.
• Ability to work independently, taking responsibility and accountable for results.

Nice To Haves

• BA/BS or equivalent in education and experience desirable.
• Experience managing mid-large teams preferred.
• Strategic workforce planning, skilling, staffing, or other methods of balancing occupancy.
• Experience in business process improvement or change management.
• Experience working across matrix organizations.
• Project management experience.

Responsibilities

• Establish and build forecasting models in alignment with Service strategy.
• Proactively quantify, analyze, and determine NAS Lyric HCM Service resource requirements (quantity, type, skill level and experience) to ensure timely deployment and optimize workforce alignment and capacity to achieve business goals and objectives.
• Partner closely with Service leaders to understand resource utilization, analyze resource utilization and capacity, identify over and under-utilization of individual resources and teams, and recommend and take actions to optimize resource utilization and ensure project kick-off dates are met.
• Create and define the mapping, methodology, and tool to operationalize forecasting and capacity models and integrate them into regular operational planning cycles.
• Enable the leadership team to ensure all resource demand for current and future clients are tracked, fulfilled, and mapped against new clients/losses.
• Hire and lead workforce management optimization and initiation resources to drive optimal utilization, KPIs, and timely reporting in alignment with business objectives.
• Manage ongoing updates to models and methodology with changing business needs and client base.

Benefits

• Best-in-class benefits start on Day 1.
• Resources and flexibility to more easily integrate work and life.
• Focus on mental health and well-being.
• Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree